Flo Health - Customer Support Specialist - 2/2 schedule - Freelance Contract
Requirements
• Excellent command of English is a must, • Strong communication and problem-solving skills, • Patience and an ability to handle stress, • Love of modern technologies. • Knowledge of one more foreign language will be a plus. • You'll be responsible for: • Responding to user requests about the app usage in a timely and accurate way via email, • Escalating issues to the engineering team, • Identifying and analyzing user needs to provide insights to the product team, • Contributing to the projects that would help to improve our current Support processes. • Your targets will be: • Achieving and maintaining high answering speed and support quality results. • Please note that this position is offered strictly on a freelance contractor basis, meaning you will not be eligible for any employee benefits, including but not limited to health insurance, paid leave, or other employment-related entitlements.The compensation for this role is set at an hourly rate of up to €11.10 gross EUR • Please note • freelance contractor • €11.10 gross EUR • How we work • We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. • You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it. • What you'll get • What you'll get • We support impact with meaningful reward. Here’s what that looks like: • Competitive salary and annual reviews • Opportunity to participate in Flo’s performance incentive scheme • Paid holiday, sick leave, and female health leave • Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents • Accelerated professional growth through world-changing work and learning support • In-person collaboration and work in a hybrid model, with 3 days per week spent in the office • 5-week fully paid sabbatical at 5-year Floversary • Flo Premium for friends & family, plus more health, pension and wellbeing perks • Diversity, equity and inclusion
Responsibilities
• Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day!We have two different schedules within our Support Team. This position follows a cycle of 2 active days and 2 days off, repeating continuously, including public holidays. Each active period lasts 11 hours. • We are looking for an independent contractor (EU time zone) for a freelance contract.
Benefits
• Opportunity to participate in Flo’s performance incentive scheme • Paid holiday, sick leave, and female health leave • Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents • Accelerated professional growth through world-changing work and learning support • In-person collaboration and work in a hybrid model, with 3 days per week spent in the office • 5-week fully paid sabbatical at 5-year Floversary • Flo Premium for friends & family, plus more health, pension and wellbeing perks • Diversity, equity and inclusion
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