Zenoti - Sr Customer Sucess manager

• Customer Advocacy & Engagement: Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success. • Customer Advocacy & Engagement: • Product Expertise: Become a subject matter expert in Zenoti’s platform, proactively exploring features and functionalities to deliver maximum value to customers. Expected to build a solid understanding of the product and operate independently within the first 3 months. • Product Expertise: • Problem Solving & Solution Building: Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes. • Problem Solving & Solution Building: • Data-Driven Strategy: Leverage customer data and insights to guide decision-making, drive customer retention, and identify expansion opportunities. • Data-Driven Strategy: • Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations. • Executive Presence & Influence: • Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement. • Cross-Functional Collaboration: • Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely. • Time Management & Prioritization: