strider-technologies - Client Success Manager (UK & Europe)
Requirements
• 3+ years of successful client success experience, or equivalent experience in a Saas, Daas, or Intelligence company. • Established track record of enabling clients to achieve results. • Demonstrated high learning agility with ability to quickly comprehend Strider’s unique capabilities and data sets. • Proven self-starter, who’s comfortable in a fast-paced and sometimes self-directed, startup environment. • Excellent verbal and written communication skills. • Engaging personality who can connect with clients and resolve client concerns. • Strong time management and organizational skills. • Available to travel up to 25% for client engagements. • Previous experience working with large enterprise and government clients. • Previous experience working with or familiarity with Corporate and Information Security clients, especially Counterintelligence, Insider Risk, and Supply Chain Risk programs. • Previous experience in the military, defense, and/or intelligence community. • Previous sales or demand generation experience.
Responsibilities
• Client Journey Ownership: Lead clients through every phase of their journey with Strider, from contract signature to renewal. You will be responsible for kickoff meetings, training, onboarding, and conducting regular business reviews. • Client Expansion: Identify opportunities for expanding the Strider product portfolio with existing clients. Partner with the sales team to align the right solutions with client needs at the right time. • Cross-Functional Collaboration: Partner with internal teams, including product, sales, and engineering, to bring the best resources and expertise to clients when they need it most. • Ethical Leadership: Uphold confidentiality and integrity in all client interactions, maintaining the trust and security that is core to Strider’s mission. • Proactive Client Management: Anticipate client needs and challenges, providing solutions before they escalate. Respond quickly to client requests, acting with urgency and professionalism.
Benefits
• Company Equity Options • Flexible PTO in addition to statutory annual leave • Two paid company breaks • Wellness Reimbursement • UK Statutory Holidays (Office Closed) • Paid Parental Leave • Pension Scheme with employer contributions • Comprehensive Medical, Dental, and Vision Insurance
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