goodstack - Customer Success Manager (North America)

• 5–10+ years in enterprise Customer Success, Account Management, or post-sales roles in SaaS. • Proven ownership of renewals and commercial negotiations in enterprise environments. • Strong track record driving adoption and value realization across complex stakeholder groups. • Experience supporting high-touch enterprise programs with technical or operational complexity. • Comfortable working cross-functionally with Product, Solutions, Implementation, and Sales. • Strong use of structured customer success frameworks (success plans, health scoring, QBRs). • Evidence of progression and increasing responsibility in fast-growing environments. • Based in Central or Western North America, with flexibility to travel regularly. • Corporate giving, CSR, philanthropy, or nonprofit ecosystems. • Working with HR/People, CSR, or Corporate Affairs teams. • Multi-product SaaS platforms with workflow-heavy implementations. • Operating in Slack-based customer environments. • Translating customer insight into structured product feedback. • 🇬🇧 WHAT YOU CAN EXPECT UPON JOINING OUR TEAM • 💰 Salary reviews and share options becoming an integral part of our growth and share in the company's success • 💝 Goodstack’s Workplace Giving • ⚕️ Vitality Plus - Private health insurance • 🌞 £250 Brighten your day annual budget • 🤓 £1000 Learning & development annual budget • 📚 Goodstack library • 🌯 Tasty Tuesday! Office lunch is on the company • 🏃🏿‍♀️ Slow run club Wednesday • ⭐️ Paid days off to volunteer for non-profit causes • 🎤 Paid days to attend conferences • 🥳 Paid day off on your birthday! • 🌴 25 days annual leave, plus paid public holidays • 💙 Paid sick leave • 🧘🏽 Paid wellness leave • 🪁 Parental leave • 🧸 Workplace nursery scheme • 🧓🏽 Pension (with tax-efficient salary sacrifice option) • 🚴🏾 UK cycle-to-work scheme • 🌳 Ecologi carbon offsetting • ⚖️ Flexible working hours • 🖥️ WFH budget upon joining • 🏡 You're always welcome to pop in more often if you enjoy the buzz of being in the office. It's a warm, friendly space right in the heart of London • 🙌 … and so much more