Cryptio - Success Enterprise Solutions Consultant

• This role is about helping customers succeed day-to-day and building strong operational foundations as they grow. • Act as the primary point of contact for customers post go-live • Support clients in adopting Cryptio across their teams and workflows • Train users on product features and best practices • Help customers optimise month-end, reconciliation, and reporting processes • Understand each client’s business model and how Cryptio supports their operations • Proactively identify risks, adoption gaps, and opportunities for improvement • Work closely with Support, Account Managers, and Product to resolve issues and drive success • We’re looking for someone who • Has 1–3 years of experience in Customer Success, SaaS, consulting, fintech, or accounting-related roles • Has a strong interest in crypto, accounting, and financial operations • Understands basic accounting principles and reconciliation workflows • Is comfortable learning technical concepts like APIs, integrations, and data flows • Enjoys working directly with customers and solving operational problems • Communicates clearly with both internal teams and customer stakeholders • Is curious, proactive, and motivated to learn in a fast-moving environment