Cryptio - Success Enterprise Solutions Consultant

London, United Kingdom - Hybrid$416k - $416k4mo ago

In Office Junior EMEA Cryptocurrency Fintech Management Consultant Customer Success Reporting

Requirements

• Has 1–3 years of experience in Customer Success, SaaS, consulting, fintech, or accounting-related roles. • Understands basic accounting principles and reconciliation workflows. • Is comfortable learning technical concepts like APIs, integrations, and data flows. • Enjoys working directly with customers and solving operational problems. • Communicates clearly with both internal teams and customer stakeholders. • Curious, proactive, and motivated to learn in a fast-moving environment. (NICE_TO_HAVE) • Experience in accounting, audit, or finance tooling is nice to have but not required. (NICE_TO_HAVE) • Exposure to crypto projects, Web3 companies, or blockchain ecosystems is also nice to have. (NICE_TO_HAVE)

Responsibilities

• This role is about helping customers succeed day-to-day and building strong operational foundations as they grow. • Act as the primary point of contact for customers post go-live • Support clients in adopting Cryptio across their teams and workflows • Train users on product features and best practices • Help customers optimise month-end, reconciliation, and reporting processes • Understand each client’s business model and how Cryptio supports their operations • Proactively identify risks, adoption gaps, and opportunities for improvement • Work closely with Support, Account Managers, and Product to resolve issues and drive success • We’re looking for someone who • Has 1–3 years of experience in Customer Success, SaaS, consulting, fintech, or accounting-related roles • Has a strong interest in crypto, accounting, and financial operations • Understands basic accounting principles and reconciliation workflows • Is comfortable learning technical concepts like APIs, integrations, and data flows • Enjoys working directly with customers and solving operational problems • Communicates clearly with both internal teams and customer stakeholders • Is curious, proactive, and motivated to learn in a fast-moving environment

Benefits

• 👩‍💻 Remote or Hybrid working • 🏝️ 25 days paid holiday plus bank holidays • 🙌 One additional day of annual leave each year, up to 30 total days • 🎂 Your birth off • 🧘 Mental health resources, wellbeing programs, and professional coaching • 🫶 Family-friendly policies • 💪 Fitness and wellness budget • 🖥️ $200 home office setup budget • 🎓Training and development budget • ** we have additional benefits depending on location • If this sounds like you, we would love to hear from you 🙌 • At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.