incident - Expansion Account Manager
Requirements
• You've done the expansion side of account management before — you know the difference between growing an account and just keeping it, and you've got the renewal conversations to prove it. • A CTO or VP pushing back doesn't rattle you — if anything, you enjoy the conversation more when they know exactly what they're asking for. • You don't quit when a deal gets hard. The tricky ones are the ones you remember, not the ones you avoid. • You're genuinely into AI tooling — not because it's trendy, but because you like pulling apart a workflow to see if there's a faster way to do it. • You want to see the number move because of something you did. Revenue isn't abstract to you, it's the scoreboard. • There's no fixed playbook for this segment yet, and that excites you rather than worries you — you want to be the person tweaking it, not waiting for someone else to. • Startup life suits you. You're fine building the plane while flying it, as long as you get to help design it. • We work hard and we think life outside work matters just as much. Our benefits pack is built to support both. • Private medical insurance. Seriously good cover - we want you and the people you love to be looked after. • Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that. • First Friday of every month off. Yes, seriously. • Enhanced pension. We put real money in, because future-you deserves better than an afterthought. • Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it. • Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too. • Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them. • Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
Responsibilities
• As an Expansion Account Manager at incident.io http://incident.io, you're picking up the relationship with companies like Vanta, Linear and Vercel — the ones who started small and won't stay that size for long. • You own a book of commercial customers end to end, and your job is simple to say and hard to do: keep them, and grow them. That means spotting where a team's usage is outgrowing their plan, knowing when an account is ready to grow into more of what we offer, and being the person who makes expansion feel like the obvious next step rather than a sales pitch. • You'll work closest with CS and the wider GTM team — CS to understand what's actually happening inside an account, GTM to make sure what you're learning feeds back into how we sell and expand across the customer base — but you'll pull in Sales and Product whenever an account needs it. • We're AI-forward here, and this role is no exception. You'll use AI to build account plans faster, catch expansion signals before they're obvious, and draft outreach that still sounds like you wrote it. We're not asking you to trust a black box — we want you testing what works and pushing us to get better at it.
Benefits
• £72.5K – £97.5K • Offers Equity • Offers Commission • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • To ensure that candidates apply for the most relevant roles for their skill, we have set up application limits. • The following limits apply to all roles at incident.io • You can apply for up to 3 positions within a 60-day window. • If a role isn't the right fit, we ask that you wait 90 days before reapplying for the same position. • or drag and drop here
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