6sense - Business Development Representative, EMEA
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Requirements
• 8+ years customer support experience for software applications • 3+ Years Knowledge of and experience with SQL • Experience with MAP and CRM-Salesforce • Experience describing technical concepts to a non-technical audience • Excellent communication and interpersonal skills, with a focus on customer empathy. • Ability to manage multiple priorities in a fast-paced environment. • Ability to work independently • Experience working with Google Analytics a plus • Experience/knowledge of Salesforce integrations a plus • Experience in a SaaS environment is a plus • Experience with ticketing systems Zendesk and JIRA a plus • Base Salary Range: $105,388.55 - $135,436.54. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote • Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy
Responsibilities
• Analyze, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved • Analyze data using SQL / spreadsheets, and ad hoc analysis • Respond to customer inquiries and assist in troubleshooting and resolving challenges • Identify alternate solutions when necessary and communicate them to customers • Maintain a detailed understanding of product architecture, technical components and application functionality • Contribute to knowledge base articles, FAQs, and internal documentation to empower customers and team members. Set up and document troubleshooting procedures for new product features • Work closely with product and engineering teams to replicate, diagnose, and report bugs or suggest improvements. • Mentor and support junior support engineers by sharing knowledge and best practices. • Communicate clearly and effectively with customers, fellow support team members and the other internal teams
Benefits
• The opportunity to generate new business opportunities to fuel our growth • Create and prioritize strategic target account lists within a defined territory • Research and build accounts (i.e. adding contacts, sending emails, strategic calling) • Conduct high level conversations with senior executives in prospect accounts • Achieve monthly quotas of qualified opportunities and closed business • Solid Base Salary + Commission • Your traits: • Intrinsic drive to be successful, love to win – You’ll take initiative to figure it out, do your absolute best work • Clear, succinct communicator – Using your customer’s language, you’ll help them clearly understand the value 6sense delivers • Innately curious – You’ll know your buyer, their business, and what 6sense means to their success • Collaborate and win as a team – You’ll compete, but above that you’ll collaborate, you’ll share what is working, you’ll help the team win, you’ll take on projects outside of closing deals. • Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. • We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
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