Headspace - Senior Product Manager, Provider Experiences
Requirements
• 3-5+ Years of PM experience: You have successfully shipped products in health-tech, specifically in provider tooling, care coordination, or EHR/interoperability. • Technical Acumen (Proficient): You can speak fluently with engineers about model latency, data pipeline architecture, and the trade-offs between buy vs. build for AI integrations. You can write robust non-functional requirements. • Technical Acumen (Proficient): • AI/Agentic Fluency: You understand the nuance of using AI/ML and LLMs in clinical environments specifically, how to handle human-in-the-loop constraints and ensure AI output is safely surfaced to clinicians. • AI/Agentic Fluency: • Builder DNA: You are comfortable working with tools like Figma, Replit, or low-code environments to vibe-check a feature before a single line of production code is written. • Builder DNA: • Collaboration: You have experience bridging the gap between clinical risk/compliance teams (who need guardrails) and engineering teams (who need to move fast). • Collaboration: • Experience in digital health, behavioral health, or care navigation platforms. • Familiarity with EAP (Employee Assistance Program) clinical protocols and their intersection with broader mental health care pathways. • Prior experience with provider marketplace or referral network products. • Exposure to FHIR, HL7, or other clinical interoperability standards. • Location: • This role is open to candidates across the US, with preferred locations in San Francisco, CA (hybrid), New York City, NY (remote), and Seattle, WA (remote). Candidates must permanently reside in the US full-time. • If your primary residence is in the greater San Francisco Bay Area, this role follows our hybrid model, with 3 days per week in office to support in-person collaboration. Your recruiter will share more details.
Responsibilities
• Provider Enablement: Own the provider-facing product surface through which Headspace provider teams deliver care. Define the tooling, workflows, and data access capabilities that give providers the right member context, assessment history, and engagement signals to deliver high-quality, informed care at scale.. • Provider Enablement: • AI-First Clinical Enablement: Build ambient clinical intelligence tools that automate note-taking and documentation, drastically reducing administrative burden. You will define the "AI-in-the-room" experience, ensuring it meets clinical safety and quality bars. • AI-First Clinical Enablement: • Agentic Scheduling & Matching: Develop intelligent scheduling workflows that optimize supply and demand. You will build the logic for automated provider-patient matching and appointment management that prioritizes clinical fit over simple availability. • Agentic Scheduling & Matching: • AI-Driven EHR & Measurement: Define the product requirements for our smart EHR interface. You will also lead the experience build that extracts clinical insights from partner systems, enabling Headspace to operate as an intelligent node in the larger healthcare network. • AI-Driven EHR & Measurement: • Cross-Functional Collaboration: Partner consistently with clinical leadership, engineering, legal, compliance, and health plan stakeholders to ensure all data exchange protocols, escalation frameworks, and provider tooling meet applicable regulatory and clinical standards. • Cross-Functional Collaboration: • Success Measurement: Define and track metrics that reflect the health of this domain including provider tooling readiness, referral coordination flow automation, and interoperability readiness. • Success Measurement:
Benefits
• The anticipated new hire base salary range for this full-time position is $122,400-$170,000 + equity + benefits. • $122,400-$170,000 • For candidates based in San Francisco, New York City, or Seattle, a separate salary range of $156,400.00-$190,000 applies, consistent with our location-based compensation philosophy. • Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. • At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. • Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. • At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. • Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. • A mission that matters—with impact you can see and feel • A culture that’s collaborative, inclusive, and grounded in our values • The chance to shape what mental health care looks like next • Competitive pay and benefits that support your whole self • How we feel about Diversity, Equity, Inclusion and Belonging: • Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
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