Instabase - Solutions Engineer

• Provide technical expertise in the post-sales process, outlining the value proposition, clarifying technical requirements, and answering Instabase related questions • Deliver an exceptional post-sales customer experience • Collaborate with customers to understand their business requirements, design and build customized solutions on the Instabase platform using Prompt Engineering and python scripting • Work with APIs and databases to integrate with other systems and technologies • Develop and implement production-grade solution within the customer’s environment • Assist in troubleshooting and resolving technical issues that may arise during the implementation process • Provide technical training and support to customers and team members • Stay up-to-date on Instabase features, Machine Learning, LLMs, Python, APIs, and databases • Solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles • Collaborate closely with the Product, Engineering, Sales, Solutions Architecture and Customer Success teams to ensure a seamless customer experience • Proficiency in prompt engineering, demonstrating accountability to build, improve, and optimize prompts. • Experience in requirements gathering, scoping, technical documentation and developing technical solutions by collaborating with customers • Experience in Python scripting • Experience with APIs and databases, such as RESTful APIs, SQL, NoSQL, and MongoDB • Experience in working on the Instabase platform or similar automation platforms • Excellent problem-solving skills and ability to troubleshoot technical issues • Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders • Ability to work in a fast-paced environment and manage multiple projects simultaneously • Strong attention to detail and ability to deliver high-quality work