Instabase - Solutions Engineer
Requirements
• Skills needed: Technical expertise in the post-sales process, Prompt Engineering, python scripting. • Years of experience: Not explicitly stated. • Education: Not explicitly stated. • Certifications: None mentioned. • Must-haves: Ability to collaborate with customers to understand their business requirements and provide technical training and support; stay up-to-date on Instabase features, Machine Learning (ML), AI Hub platform capabilities; ability to develop and implement production-grade solutions within the customer’s environment using APIs and databases.
Responsibilities
• Provide technical expertise in the post-sales process, outlining the value proposition, clarifying technical requirements, and answering Instabase related questions • Deliver an exceptional post-sales customer experience • Collaborate with customers to understand their business requirements, design and build customized solutions on the Instabase platform using Prompt Engineering and python scripting • Work with APIs and databases to integrate with other systems and technologies • Develop and implement production-grade solution within the customer’s environment • Assist in troubleshooting and resolving technical issues that may arise during the implementation process • Provide technical training and support to customers and team members • Stay up-to-date on Instabase features, Machine Learning, LLMs, Python, APIs, and databases • Solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles • Collaborate closely with the Product, Engineering, Sales, Solutions Architecture and Customer Success teams to ensure a seamless customer experience • Proficiency in prompt engineering, demonstrating accountability to build, improve, and optimize prompts. • Experience in requirements gathering, scoping, technical documentation and developing technical solutions by collaborating with customers • Experience in Python scripting • Experience with APIs and databases, such as RESTful APIs, SQL, NoSQL, and MongoDB • Experience in working on the Instabase platform or similar automation platforms • Excellent problem-solving skills and ability to troubleshoot technical issues • Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders • Ability to work in a fast-paced environment and manage multiple projects simultaneously • Strong attention to detail and ability to deliver high-quality work
Benefits
• Flexible PTO: Because life is better when you actually live it! • Flexible PTO • Comprehensive Coverage: Top-notch medical, dental, and vision insurance. • Comprehensive Coverage • 401(k) with Matching: We’ve got your back for a secure future. • 401(k) with Matching • Parental Leave & Fertility Benefits: Supporting you in growing your family, your way. • Therapy Sessions Covered: Mental health matters— 10 free sessions through Samata Health. • Therapy Sessions Covered • Wellness Stipend: For gym memberships, fitness tech, or whatever keeps you thriving. • Wellness Stipend • Lunch on Us: Enjoy a lunch credit when you're in the office. • Lunch on Us • Compensation: For US-based roles: The base salary range for this role is $112,000 to $143,000 + bonus, equity, and US Benefits. The actual pay may vary based on factors such as location, experience, and skills.
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