Valon Mortgage - Supervisor, Special Loans & Products
Requirements
• 2+ years of special servicing experience • 1+ years of experience in people management • Must be comfortable working in a startup environment • Experience in creating and developing new policies • Excellent attention to detail and time management abilities • Ability to multitask and manage time effectively to meet deadlines • Minimum education requirement: High school diploma or GED equivalent required
Responsibilities
• Plan, direct, and organize workflow for the special products team to ensure the most efficient use of resources and that required SLAs are met. • Resolve complex problems, issues, or questions to ensure customer satisfaction and maintain productive cross-functional working relationships. • Review special products' job functions and make suggestions for streamlining functions, improving efficiency, and increasing the accuracy and quality of work. • Oversee, review, and assist with all special product functions, including, but not limited to: SCRA-protected loans, MERS, ARMs, successors in interest, co-ops, assumptions, and partial release requests. • Perform loan maintenance as needed, ensuring changes are authorized prior to input and correctly applied in the servicing system. • Monitor all ARM loans to ensure timely and accurate payment change notifications. • Keep senior leadership informed of changes/issues affecting the team and overall operations • Manage team metrics; establish and monitor team performance and quality through productivity models and business line testing. • Provide direct reports with proper tools and resources to execute their assigned functions and develop the skills of staff through goal-setting, coaching, delegation, training, and performance management. • Maintain proficient knowledge of, and ensure special products servicing activities are performed in compliance with, all investor, state, and federal servicing laws and regulations applicable to areas of responsibility.
Benefits
• $55,250 – $74,750 • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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