GuidePoint Security - Director, Information Technology Project Management Office
Requirements
• IT Quality Assurance (QA) & Delivery • Release Excellence: Direct the IT Quality Assurance framework to implement automated and manual software validation, minimizing bug leakage into production environments. • Release Excellence: • Risk & Change Management: Govern the organizational change management lifecycle to protect delivery timelines, business continuity, and system stability. • Risk & Change Management: • Portfolio Metrics, Analytics & Customer Satisfaction • Quantitative Measurement: Define and track metric-driven operational KPIs, including Schedule Variance, Resource Utilization, Defect Leakage, and Budget Variance. Identify opportunities within in-flight projects to deliver additional value. • Quantitative Measurement: • Schedule Variance, Resource Utilization, Defect Leakage, and Budget Variance • Qualitative Measurement: Implement qualitative evaluation tools, such as project health scorecards and organizational change readiness surveys. • Qualitative Measurement: • Customer Satisfaction: Establish frameworks for the quantitative and qualitative measurement of IT projects to evaluate delivery efficiency, ROI, and technical health. Systematically capture internal and external stakeholder feedback through post-implementation surveys to optimize the Customer Satisfaction Score (CSAT) and/or Net Promoter Score (NPS) for delivered IT solutions. • Customer Satisfaction: • Customer Satisfaction Score (CSAT) • Net Promoter Score (NPS) • Team Leadership: • Team Leadership: • Coach and mentor direct reports and share knowledge of best practices. • Grow the IT PMO organization structure, hire and manage project staffing requirements in line with service portfolio workload. • Provide project deliverable QA and retrospective reviews with IT teams to identify potential improvement opportunities. • Set annual performance targets for direct reports and conduct semi-annual performance reviews. • Adhere to GuidePoint Security Core Values. • Other duties as assigned. • Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or Finance (Master's degree preferred). • Minimum of 10 years of IT project/portfolio management experience (p. 3), with at least 5 years in an enterprise PMO leadership role. • PMP (Project Management Professional), PMI-ACP, or Agile/Scrum Master certifications are highly preferred. • Demonstrated experience overseeing digital software development, user interface design lifecycles, and modern software testing methodologies (QA). • Exceptional interpersonal and communication skills required to maintain alignment with executive stakeholders and external vendor partners • Strong analytical and problem-solving skills, particularly on challenging, complex, and difficult issues to develop solutions that address root causes. • Ability to develop and deliver training to new Project Managers or candidates just entering the cybersecurity space. • Ability to influence without authority. • Flexible, adaptable, and resourceful when managing changing timelines and multiple deliverables. • Demonstrated leadership ability to establish and manage a high-performance team. • Motivated to build relationships at executive levels with customers, and vendor groups. • Willingness to travel up to 10%. • Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day • Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day • We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application. • Why GuidePoint?GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,200 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.
Responsibilities
• Strategic IT Planning & Roadmap Management • Enterprise Alignment: Partner with executive leaders to translate corporate objectives into a comprehensive, multi-year IT strategic plan. • Enterprise Alignment: • Portfolio Roadmapping: Define, maintain, and publish the organization's IT Roadmap, ensuring cross-functional initiatives are prioritized based on resource capacity, financial return, and technical dependency. • Portfolio Roadmapping: • IT Roadmap • Demand Management: Establish a unified process to intake, evaluate, score, and approve new technology and product proposals. Work with project sponsors to define project priorities, opportunities, challenges and communicate project risks and opportunities. • Demand Management: • IT PMO Governance & Continuous Improvement • Process Excellence: Oversee the day-to-day operations of the IT PMO, enforcing uniform methodologies (Agile, Scrum, Waterfall, Hybrid) across the portfolio. Ensure pre-defined project management processes and practices are followed, driving simplification and improvement as necessary. • Process Excellence: • Continuous Improvement Framework: Lead IT continuous improvement by institutionalizing post-project retrospective reviews into IT processes; responsible for monitoring and maximizing key cost, schedule, and performance metrics. • Continuous Improvement Framework: • Tools and Standards: Modernize and manage enterprise PMO software applications (i.e., Jira, Confluence) to enable clear portfolio visibility. Develop, implement, and govern project management processes, dashboards, templates, policies, and metrics; provide executive leaders with the information needed to assess and contribute to the resolution of high risk/ escalated projects. • Tools and Standards: • Business Analysis, Product Development & Experience Design • Business Analysis: Direct the Business Analysis function to guarantee user requirements are precisely defined, verified, and trace directly back to business value. • Business Analysis: • Product Mindset Lifecycle: Manage IT project deliverables with an IT Product Development framework, overseeing digital products from discovery through deployment and feature refinement. • Product Mindset Lifecycle: • IT Product Development • Experience Design: Collaborate with design stakeholders to incorporate modern User Experience (UX) and Experience Design principles, validating that delivered software addresses real customer needs.
Benefits
• We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application. • Why GuidePoint?GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,200 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers. • Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity. • This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.Some added perks…. • Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions) • Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options) • Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans • 12 corporate holidays and a Flexible Time Off (FTO) program • Healthy mobile phone and home internet allowance • Eligibility for retirement plan after 2 months at open enrollment • Pet Benefit Option
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT