GuidePoint Security - Director, Information Technology Project Management Office

• IT Quality Assurance (QA) & Delivery • Release Excellence: Direct the IT Quality Assurance framework to implement automated and manual software validation, minimizing bug leakage into production environments. • Release Excellence: • Risk & Change Management: Govern the organizational change management lifecycle to protect delivery timelines, business continuity, and system stability. • Risk & Change Management: • Portfolio Metrics, Analytics & Customer Satisfaction • Quantitative Measurement: Define and track metric-driven operational KPIs, including Schedule Variance, Resource Utilization, Defect Leakage, and Budget Variance. Identify opportunities within in-flight projects to deliver additional value. • Quantitative Measurement: • Schedule Variance, Resource Utilization, Defect Leakage, and Budget Variance • Qualitative Measurement: Implement qualitative evaluation tools, such as project health scorecards and organizational change readiness surveys. • Qualitative Measurement: • Customer Satisfaction: Establish frameworks for the quantitative and qualitative measurement of IT projects to evaluate delivery efficiency, ROI, and technical health. Systematically capture internal and external stakeholder feedback through post-implementation surveys to optimize the Customer Satisfaction Score (CSAT) and/or Net Promoter Score (NPS) for delivered IT solutions. • Customer Satisfaction: • Customer Satisfaction Score (CSAT) • Net Promoter Score (NPS) • Team Leadership: • Team Leadership: • Coach and mentor direct reports and share knowledge of best practices. • Grow the IT PMO organization structure, hire and manage project staffing requirements in line with service portfolio workload. • Provide project deliverable QA and retrospective reviews with IT teams to identify potential improvement opportunities. • Set annual performance targets for direct reports and conduct semi-annual performance reviews. • Adhere to GuidePoint Security Core Values. • Other duties as assigned. • Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or Finance (Master's degree preferred). • Minimum of 10 years of IT project/portfolio management experience (p. 3), with at least 5 years in an enterprise PMO leadership role. • PMP (Project Management Professional), PMI-ACP, or Agile/Scrum Master certifications are highly preferred. • Demonstrated experience overseeing digital software development, user interface design lifecycles, and modern software testing methodologies (QA). • Exceptional interpersonal and communication skills required to maintain alignment with executive stakeholders and external vendor partners • Strong analytical and problem-solving skills, particularly on challenging, complex, and difficult issues to develop solutions that address root causes. • Ability to develop and deliver training to new Project Managers or candidates just entering the cybersecurity space. • Ability to influence without authority. • Flexible, adaptable, and resourceful when managing changing timelines and multiple deliverables. • Demonstrated leadership ability to establish and manage a high-performance team. • Motivated to build relationships at executive levels with customers, and vendor groups. • Willingness to travel up to 10%. • Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day • Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day • We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application. • Why GuidePoint?GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,200 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.