Keeper Security - Associate Account Manager, SLED

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows • Carry a revenue quota to meet or exceed sales targets within assigned accounts • Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts • Work with clients to negotiate contract renewals, cross-sells and upsells • Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews • Navigate SLED-specific procurement processes, including RFP/RFI responses, contract vehicles, cooperative purchasing agreements, and compliance requirements (e.g., FedRAMP, StateRAMP, CJIS, etc.) • Build and manage relationships with key public sector stakeholders, including government agencies, educational institutions, and internal champions, aligning Keeper solutions with mission-driven objectives and budget cycles • Understand public sector funding models and budget timelines to effectively position renewals, expansions, and multi-year agreements • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals • Advise customers on best practices for securing and protecting their business against password related breaches • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle • Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cybersecurity advisor to your customers • Understand and navigate account procurement practices to negotiate licensing contracts • Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc. • Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas • Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives • Contribute towards the development of a strong team environment by upholding high work standards • Jump at opportunities to go the extra mile to ensure our customers are supported and successful!