loveholidays - Lead Product Manager - Bookings
Requirements
• Proven record of platform product leadership owning technical, API-heavy, data-rich, or operational platform products used by multiple teams. • Strong systems thinking ability to model complex end-to-end workflows and translate business needs into extensible product capabilities. • Technical fluency across APIs, service orchestration, data models, integration contracts, and system reliability to partner closely with engineering. • Operational and customer empathy with a track record of designing smart automation that improves both user experience and cost-to-serve. • Data and financial judgment with strong experience defining metrics, evaluating performance, and making confident trade-offs under operational constraints. • Strategic execution and influential communication skills to build cross-functional alignment, write clear decision narratives, and navigate ambiguity. • The interview journey: • Talent acquisition screening - 30 minutes • First stage with the hiring manager - 45 minutes • Final stage with key stakeholders, including a platform case to present - 1 hour • Behavioural and culture conversation with VP of Product - 45 minutes
Responsibilities
• Define and deliver the strategic roadmap, outcomes, and metrics for post-order platform capabilities in close partnership with Engineering, Finance, and Operations. • Build flexible, scalable backend capabilities, APIs, and shared workflows for bookings, amendments, financial operations, and customer contact handling. • Improve data accuracy and availability across order, booking, margin, and cost data to create reliable foundations for all internal and external consumers. • Drive operational efficiency by using data, AI, and smart automation to reduce routine manual work and simplify post-order exception handling. • Work closely with Engineering on technical strategy, including service boundaries, event/data models, observability, and migration from legacy systems. • Use data-led decision-making to define success measures such as resolution time, cost to serve, API adoption, and reconciliation accuracy.
Benefits
• We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. • Company pension contributions at 5% • Individualised training budget for you to learn on the job and level yourself up • Discounted holidays for you, your family and friends • 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum • Ability to buy and sell annual leave • Access to our electric vehicle salary sacrifice scheme • Cycle to work scheme, season ticket loan and eye care vouchers • Our commitment to inclusion • At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed. We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions. • As we continue to grow and evolve, we want everyone to feel supported and able to do their best work. We’re also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.
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