Signifyd - Senior Enterprise Account Manager
Responsibilities
• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients • Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities • Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs • Identify and successfully close renewals and expansion opportunities within your book of business • Have full ownership of commercial activities such as opportunity management and contract workflows. • Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals • Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users • Develop collateral and conduct regular business reviews with client executive teams • Ensure swift resolution of account issues by using resources from cross-functional teams • Provide executive oversight and client communication • Work with Marketing to identify and convert successful customers into advocates • Embody Signifyd values and serve as a role model for other team members
Benefits
• Discretionary Time Off Policy (Unlimited!) • Annual Performance Bonus or Commissions • Paid Parental Leave (12 weeks) • On-Demand Therapy for all employees & their dependents • Dedicated learning budget through Learnerbly • Health Insurance • Dental Insurance • Vision Insurance • Flexible Spending Account (FSA) • Short Term and Long Term Disability Insurance • Company Social Events • In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions. • Tier 1 (NYC/SF Bay Area/Seattle): $135,000 – $140,000 annually • Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $130,000 – $135,000 annually • Tier 3 (US - All Other): $120,000– $130,000 annually • Equity: This role is eligible for a stock option grant of up to 1500 stock options, based on the position level and internal compensation guidelines. • Equity: • Bonus: This role is eligible for a bonus plan as part of the total compensation package • Bonus • We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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