socure - Senior Post Sales Solution Consultant, Core Finserv
Requirements
• Bachelor's Degree in business administration, engineering, math, economics, statistics, computer science or other relevant field preferred or equivalent experience • 10+ years of professional work experience with 5+ years of experience working in professional services, customer management, or in a sales engineering capacity • Demonstrated experience leading enterprise-level engagements dealing with analytics, technology, and/or enterprise software • Demonstrated ability to negotiate resources and priorities with multiple internal and customer stakeholders in order to drive business results • Deep understanding of a variety SaaS sales methodologies or processes (MEDDICC, Challenger) • Ability to synthesize complex statistical observations into clear results and concrete recommendations (both verbally and in writing), with absolutely flawless communication skills and the ability to flex between concise and detail-oriented as the situation demands • Prior experience conducting credit/fraud risk management analysis, threshold optimization, and swap sets • Prior experience working with document image capture or other OCR or CV tools • Prior domain expertise with FCRA, ECOA, GLBA, PATRIOT Act, BSA, and other banking regulations • Strong technical depth (ex. ML/DS technologies, SDLCs, RESTful APIs, RDBMS, etc.) • Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry • Comfort with up to 30% travel—this is a remote role, with travel as required
Responsibilities
• As a Post-Sales Solution Consultant (PSSC), your North Star is clear: ensure our customers are deriving maximum value from our solutions—across the board, all the time. You’re not just a problem solver; you’re a trusted advisor, a champion builder, and the driving force behind customer success and retention. • You have Extreme Ownership of the accounts under your care. Your primary KPI? Net Dollar Retention. Every action you take—whether it’s ensuring customers understand the ROI of our solutions, maintaining alignment with their strategic goals, or proactively addressing —should ladder up to improving NDR, as well as related metrics like Net Promoter Score, Time-To-Revenue, and Product/Version Adoption Rate. You’ll ensure customers are fully aligned with our latest innovations, that they’re seeing measurable value, and that they recognize us as an indispensable partner in achieving their goals. • Foster relationships with key stakeholders, from champions to executive sponsors and economic buyers. Serve as the intellectual peer of subject matter experts in our most strategic accounts, ensuring meaningful, advisory-level engagement. • Collect and analyze customer feedback data to establish a shared understanding of solution performance and value. Work cross-functionally with Product & Engineering to ensure feedback mechanisms are robust and aligned with the next-gen innovations we’re delivering. • Own the QBR process to reinforce value, align on strategic priorities, and surface innovation opportunities. • Own the upsell and cross-sell POCs to demonstrate the value of additional solutions within existing accounts. Lead both the strategic narrative and quantitative analysis during POCs, showcasing how new solutions address customer pain points, deliver measurable lift, and integrate seamlessly with their current workflows. • Ensure the adoption of next-gen models, including key features, incremental lifts, and real-world performance deltas. Translate new qualitative innovations into quantitative lift, and use that lift to ensure prioritization. • Handle customer questions about specific scoring decisions, fraud trends, or optimization opportunities. Collaborate with Data Science and Product as needed to provide clear, actionable insights.
Benefits
• $160K – $200K • Offers Equity • Offers Commission • This is a base salary range for this job based on the job requirements. • Base pay is only one component of Socure's compensation and our total rewards package includes equity, benefits, and an annual bonus or a commission plan. • annual bonus • commission plan. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please note: we have set up limits for applications for this role. • Candidates may not apply more than 3 times in any 30 day span for any job at Socure. • Candidates may not re-apply to the same role within 30 days. • or drag and drop here • Why are you interested in this job at Socure? • Unfortunately we are unable to hire employees residing in these states. • You may have to go into office 2-3 times a week. • San Francisco, CA • New York City, NY • Socure's Recruiting Privacy Policy • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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