Triple Whale - Director of Technical Solutions
Requirements
• 8+ years of experience in Solutions Architecture, Marketing Analytics, Data Consulting, Customer Success, Professional Services, or related customer-facing technical functions. • 3+ years of experience leading and developing managers and high-performing technical teams. • Strong understanding of data architecture, analytics, attribution, measurement methodologies, and modern marketing technology ecosystems. • Experience leading customer-facing teams responsible for technical consulting, analytics, data strategy, or solution design. • Proven ability to partner effectively with Sales, Customer Success, Product, Engineering, and executive stakeholders. • Strong business acumen with the ability to connect technical and analytical solutions to customer outcomes and business value. • Experience building scalable service models, operational frameworks, and performance metrics across multiple functions. • Excellent communication and presentation skills, with the ability to simplify complex technical and analytical concepts for a variety of audiences. • Experience supporting eCommerce, marketing technology, analytics, attribution, or data-driven SaaS platforms. • Strong analytical and strategic problem-solving capabilities, with a customer-first approach to decision-making. • Ability to thrive in a fast-paced, high-growth environment while balancing strategic leadership with operational execution. • Our Values • Our Values • We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. • We Are Customer Obsessed • We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. • We Move (Very!) Quickly • We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. • We Are Trustworthy • We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. • We Are Curious • We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other. • We Act Like A Mensch
Responsibilities
• Lead the team and set the culture. Hire, coach, and develop senior technical leaders across Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering, and build the technically rigorous, customer-first, outcome-obsessed bar the function operates against. • Lead the team and set the culture. • Set and execute the strategy. Define the Technical Solutions motion - scope boundaries with Implementation, CS, and Support; service packaging and pricing; staffing model; capacity planning; and global coverage across US, EMEA, and APAC - to scale the function without scaling headcount linearly. • Set and execute the strategy. • Own the four disciplines and their distinct mandates. • Solutions Architecture: scope and deliver non-standard technical work: custom checkout, headless, API and Data-In integrations, custom event setup, warehouse syncs, and complex enterprise architectures. • Solutions Architecture: • Marketing Science: own the analytical depth behind Compass and strategic accounts: MTA, MMM, incrementality, lift testing, and the calibrated measurement work that turns Triple Whale into the decision engine for sophisticated operators. • Marketing Science: • SQL Engineering: build the custom data products, queries, dashboards, and warehouse work that turn raw Triple Whale data into the answers a specific customer needs. • SQL Engineering: • Context Engineering: own the customer- and account-specific context layer (knowledge, schemas, retrieval, tool definitions, MCP surfaces) that makes Moby accountable, accurate, and useful for every customer's reality - not a generic chatbot. • Context Engineering: • Run pro-services as a business. Own services revenue, attach rate, capacity utilization, project margin, and the influence of Technical Solutions on retention and expansion. Build the reporting that proves the function's commercial and customer impact. • Run pro-services as a business. • Be the senior technical sponsor for strategic accounts. Act as the escalation point for high-complexity, high-stakes customer situations, and the technical voice in the room for enterprise deals, renewals, and expansion plays. • Be the senior technical sponsor for strategic accounts. • Run the cross-functional partnerships. Partner with Sales (deal scoping, technical wins), CS and Implementation (account strategy, clean ownership of work), and Product and Engineering (reduce the customer work that ends up with R&D, and feed sharp technical signal into the product roadmap). • Run the cross-functional partnerships. • Build the IP and methodology. Turn what the team learns into reusable playbooks, frameworks, query libraries, model templates, and Moby-ready context — so every engagement makes the next one faster and the platform smarter. • Build the IP and methodology.
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