Strive Pharmacy - Client Implementation Specialist
Requirements
• Minimum 2 years experience as a registered pharmacy technician • Holds a PTCB certification • Has implementation experience OR strong understanding of EMR platformsStrong technical writing skills (SOPs, product changes, client documentation) • Strong interpersonal and communication skills - comfortable with both technical teams and client stakeholders • Work Environment: • Work Environment: • This position is primarily based in a remote work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities. • $60,000—$65,000 USD • At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that's more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar.
Responsibilities
• Project Delivery: Lead end-to-end client onboarding and technical implementations, driving projects to completion within defined timeframes and scope. • Milestone Tracking: Monitor go-live milestones, proactively identify risks or bottlenecks, and implement solutions to keep timelines on track. • System Setup: Configure software/platform settings, user accounts, and workflows based on client specifications and requirements. • Assist with setting up products and medication templates in EMR • Set up user accounts for HubSpot clarifications • Configure web hooks via LifeFile if no integration is needed • Hand off partners to the Client Solutions team if an API integration is identified • Assist clients with data mapping, import/export tasks, and initial data validation. • Diagnose and resolve technical implementation issues independently or partner with Client Solutions technical support • Conduct virtual live training sessions for admin users and end-users to drive product adoption. • Advise clients on best practices for prescribing to maximize compounded prescription accuracy • Partner closely with Sales and Customer Success Manager (CSM) teams to ensure seamless handoffs and continuous client satisfaction. • Monitor prescriptions for clinical and formatting accuracy and perform outreach when issues are identified. Monitoring period will be from first prescription until activation of account (10th prescription)
Benefits
• Strive Pharmacy offers a comprehensive benefits package, including: • Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date • Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider • FSA and HSA options • 401(k) with employer matching • Vision and dental insurance • Veterinary insurance • Culture: • Culture isn't an afterthought at Strive. It's something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.
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