foley - Mid-Market Customer Success Manager
Requirements
• 3+ years of Customer Success experience in a SaaS environment, preferably with mid-market customers. • Strong track record of driving retention, reducing churn, and achieving NRR targets. • Ability to build trusted, strategic relationships with senior stakeholders. • Excellent verbal and written communication, presentation, and negotiation skills. • Strong cross-departmental collaboration and communication skills in a fully remote environment. • Strong analytical and decision-making skills. • Comfort and curiosity using agentic workflows and AI tools to work more efficiently with customers. • Experience in a compliance, regulated-industry, or vertical SaaS environment is strongly preferred. • Location: This role is primarily remote (US based), with the expectation of occasional visits to our offices for team collaboration, training, or company events. • This role may be based remotely out of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin
Responsibilities
• Manage a portfolio of mid-market accounts, building trusted relationships with decision-makers and stakeholders. • Drive adoption of Foley.io http://Foley.io solutions, ensuring customers achieve measurable ROI and business outcomes. • Proactively monitor account health, identify risks, and develop action plans to mitigate churn. • Partner with Sales to identify and execute on expansion opportunities. • Collaborate closely with Product, Marketing, and other internal teams to deliver customer feedback and influence roadmap priorities. • Collaborate cross-departmentally in a fully remote environment, building strong working relationships and clear communication across teams. • Lead executive business reviews and strategic account planning for high-value customers. • Contribute to special projects and initiatives that improve processes, tooling, and customer experience. • Leverage Planhat to manage account health, track success metrics, and use agentic workflows to drive proactive customer outreach.
Benefits
• Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program. • Equal Employment Opportunity
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