Oscar Health - Lead, Member and Provider Services

Remote - USA *$56k - $73k3w ago

Remote Staff NA Health Insurance Insurance Community Lead Team Management KPI Tracking Lean Six Sigma Process Improvement Microsoft Office

Requirements

• 2+ years experience of provider data experience with a health insurance company • 1+ year of direct people management experience • 1+ years of experience using data and metrics to drive improvements • 1+ years of experience working with teams in multiple locations and multiple disciplines • Work according to the Work Location section above. • Bachelor's degree • Lean Six Sigma or Process Improvement certification • Prior healthcare and/or insurance experience • Advanced Google Suite or Microsoft Office capabilities • 2+ years experience solving complex inquiries • 1+ years managing projects • This is an authentic Oscar Health job opportunity.

Responsibilities

• Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks • Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise • Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers. • Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives • Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values • Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team • Identifying and closing gaps on existing operational workflows • Work collaboratively across production and other Oscar teams to implement best practice • Compliance with all applicable laws and regulations • Other duties as assigned