Podium - Field AI Launch Manager
Requirements
• 5+ years of experience in implementation, consulting, customer success, technical onboarding, or related roles • Experience working with dealerships, automotive groups, OEMs, or similar complex customer environments • Strong technical aptitude and the ability to learn new systems quickly • A genuine curiosity about AI and how it can improve customer workflows and business outcomes • Comfort operating in ambiguity and solving problems without a perfect playbook • Strong communication and training skills, including the ability to influence both frontline users and leadership • A consultative mindset with the ability to balance strategy, execution, and customer trust • Grit, ownership, and a bias toward action
Responsibilities
• Lead onsite implementations and onboarding for large OEM groups and dealership networks • Deploy Podium AI solutions and operating system capabilities across Sales, Service, and Voice • Train dealership teams in person and virtually to drive adoption and workflow change • Own technical backend setup, configuration, and coordination with internal teams • Partner with customers to understand business processes and translate them into effective product deployments • Act as both a consultant and subject matter expert throughout the launch process • Navigate ambiguity, solve problems quickly, and keep complex implementations moving forward • Build trusted relationships with dealership stakeholders and executive sponsors • Surface product feedback and implementation learnings back to internal teams • Travel onsite 50–75% of the time, depending on customer need
Benefits
• Open and transparent culture • Life insurance, long and short-term disability coverage • Paid maternity and paternity leave • Fertility Benefits • Generous vacation time, plus three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • Bi-annual swag drops with cool Podium gear and apparel
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