OKX - VIP Relationship Manager, Emerging Markets
Requirements
• 5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services • Proven track record managing high-value client portfolios with demonstrable revenue impact • Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred • Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage • Exceptional interpersonal and communication skills with the ability to build rapport across cultures • Strong commercial acumen with ability to identify revenue opportunities and close deals • Deep understanding of crypto products: spot trading, perpetual futures, options, and staking • Proficiency with CRM tools (Salesforce, HubSpot, or equivalent) and data-driven reporting • Self-starter mentality with ability to operate autonomously in a fast-paced environment • Languages • Proficiency in one or more regional languages is highly preferred: French, Swahili, Arabic, Hausa, Afrikaans (Africa), German or French (Switzerland), Urdu or Punjabi (Pakistan)
Responsibilities
• Client Relationship Management • Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds • Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders • Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities • Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly • Business Development & Growth • Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns • Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products) • Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan • Represent the exchange at key conferences, summits, and community events in the assigned region • Market Intelligence & Feedback • Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa, Switzerland, and Pakistan • Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions • Identify emerging trends in trading behavior and asset preferences among VIP client segments • What We Look For In You
Benefits
• L&D programs and Education subsidy for employees' growth and development • Various team building programs and company events • More that we love to tell you along the process! • #LI-AZ1 #LI-REMOTE • All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. • If in doubt, please apply directly through our official careers website. • Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
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