belkins - Account Strategist / Account Manager
Requirements
• 3+ years in account management, client success, or B2B lead generation — with at least 5 concurrent projects under your belt, ideally 10+ • Proven full ownership of account health and results, coordination, support, and actual accountability. • Experience managing stakeholders on both sides: clients with high expectations and internal teams you need to motivate, not just update. • The ability to stay composed in difficult client conversations and turn conflict into productive insight. • Well-developed time-management framework. There are no fixed hours here, and when priorities slip, 15 clients will feel the impact. • Native or C2 English, written and spoken • Familiarity with outreach tools and CRM is a plus (we use Reply, Nooks, Planhat, HubSpot, Expandi, Slack, Gmail, OpenAI, Claude) • ## What's special about working at Belkins • You'll work at the #1 lead generation agency — not a single-product company. Every quarter brings new industries, new challenges, new tactics. • Every action that moves a client forward is recognized and rewarded. • You'll have full autonomy over how you work and a senior AM alongside you during the onboarding period to set you up for success. • There's a real growth path: AM is already a senior role, and strong performers grow into Tribe Lead as the company scales. • For every client, you work within a dedicated pod: SDRs, Researchers, a Delivery Lead, Content Specialist, so you're never alone, and always learning. • ## You're our kind of person if you • Are truly energised by talking to people — not just tolerant of it. Three to four client calls a day should recharge you, not drain you. • Can hold structure across a high volume of relationships without being micromanaged. • Read the room and adjust your tone, message, and approach before a situation becomes a problem. • Are proactive about improving processes, not just executing them. • Believe the best AM is the one who already knows what the client is about to complain about and has already fixed it. • ## What to expect in our process • Test assignment — a practical case to see how you think about account health, risk, and client communication • Interview with Yurii (Head of Account Management) (60 min) — competency deep-dive + role-play scenario • Final interview with Heads & Culture (45–60 min) — leadership alignment and the bigger picture • If you’re ready to take on a high-impact challenge, lead a transformation, and be rewarded for aggressive growth, we want to hear from you. At Belkins, we care deeply about our team members, and we prove it through: • Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise. • Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you're most productive. Our flexible hours help you stay agile and focused. • Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp. • Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being. • Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs. • Global Sync: We align with U.S. holidays to keep our global teams in sync. • Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.
Responsibilities
• Owning 10–15 client accounts simultaneously: communication, health, risk management, retention, and upsells. • Building high-level outbound omnichannel strategies for each client. Ensure smooth performance, identify blockers, and suggest rectification strategies. • Running 3–4 client calls per day. Status updates, strategy sessions, difficult conversations, and showing up fully to every one of them. • Leading the internal pod (which consists of SDRs, Delivery Lead, Content Specialist) toward client KPIs, not just reporting on them. • Managing escalation when results fall short: looping in the Training Manager and Delivery Lead, driving alignment, not just flagging issues. • Balancing individual and team KPIs (50%/50%) and being accountable for both.
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