curai - Medical Assistant
Requirements
• Active nationally recognized Medical Assistant certification (ie, CMA, RMA) required • 3+ years of medical assistant experience required • 1+ year of telemedicine experience required • Able to work a fixed Monday, Wednesday, Thursday, and Friday schedule, plus assigned rotating holidays that may fall on non-scheduled days required; • Openness to occasional weekend or swap coverage preferred • Self-directed and dependable as the primary MA on shift, owning the day’s patient queue and making sound decisions about when to escalate • A reliable teammate who communicates proactively, documents thoroughly for the next person on shift, and steps in to help cover when needed • Experienced with EHRs and healthcare tools such as CoverMyMeds and DocuSign, and quick to adopt new technology, including AI tools • Clear, professional verbal and written communication, with a warm patient-facing manner • Highly organized and detail-oriented, able to prioritize and manage multiple tasks • Working knowledge of HIPAA and patient privacy practices • A quiet, private workspace and reliable high-speed internet • Compensation: The pay range listed for this position reflects what Curai Health reasonably and in good faith expects to pay at the time of posting. Actual base salary will depend on a variety of factors, including your qualifications and years of relevant experience. • Culture: A mission-driven team of talented colleagues who are committed to living our values, collaborating closely, and driving meaningful impact in healthcare.
Responsibilities
• Pharmacy and prescription support: Work with pharmacies on refills, clarifications and transfers. Help clinicians with prescription workflows. • Prior authorizations and referrals: Prepare and submit prior authorizations (e.g., CoverMyMeds), track them until they’re resolved, and coordinate specialist referrals. • Scheduling and follow-up outreach: Schedule appointments and reach out to patients so care plans get completed. • Communicate with patients and colleagues in a caring, patient-centered way that keeps our virtual care environment supportive. • Document every task and communication accurately and thoroughly in the electronic health record (EHR). • Spot workflow problems and escalate them when needed. • Take part in team huddles and quality initiatives. • Follow HIPAA and confidentiality standards at all times.
Benefits
• Comprehensive medical, dental, and vision coverage • Flexible spending plans • Responsible Vacation Policy • 401k plan with employer matching • 100% remote — work from home • Work Location Requirement: This is a remote U.S.-based position. Employees must perform all work physically within the United States. International work is not permitted during scheduled work hours. • Work Environment: This is a remote position and may be “on camera” at any time. Employees will work from a home office, requiring reliable internet connectivity and a secure, private workspace.
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