ro - Seasonal, Virtual Medical Assistant / Patient Advocate

• 1–2 years of experience in a patient-facing administrative, healthcare, customer service, or operations role • Strong written and verbal communication skills, with the ability to communicate complex information clearly and empathetically • Strong problem-solving skills and attention to detail, with the ability to investigate issues, identify next steps, and follow through to resolution • Excellent time management and organizational skills, with the ability to work independently and manage multiple priorities in a fast-paced, asynchronous environment • Demonstrated proficiency and comfort utilizing diverse technological tools and platforms to research and resolve patient inquiries; prior experience with EHR systems is strongly preferred • Comfort working with internally-approved LLM-based message systems, ability to critically review LLM-generated content for accuracy • Comfort utilizing internally-approved AI-based tooling for day-to-day workflows, comfort prompting AI tooling • Comfort working toward defined service, productivity, and quality expectations and metrics • Experience with health insurance plans, benefits verification, and/or prior authorizations preferredPatient-facing Medical Assistant or other relevant healthcare experience preferred • Bachelor's Degree preferred • Proficiency with collaboration and productivity tools such as Google Workspace and Slack • Adaptability and a proactive approach to working in a rapidly changing environment • Patients need support every day of the year, and that includes holidays. You will participate in a holiday work rotation. • ## We’re Currently Looking for the Following Availability: • Sunday–Wednesday: 1:00 PM - 11:30 PM ET • Wednesday–Saturday: 1:00 PM - 11:30 PM ET • Monday, Tuesday, Thursday, Friday: 1:00 PM - 11:30 PM ET • These 4x10 shifts are not available to candidates residing in California. • While we try our best to accommodate schedule preferences whenever possible, schedules will be assigned based on the needs of the business. • This is a full-time role with an estimated 40 hours/week. Schedules will include a 30-minute unpaid lunch break. • ## We’ve Got You Covered: • Medical benefits through an Individual Coverage Health Reimbursement Arrangement (ICHRA), beginning the first day of the calendar month following your 60th day of employment • 401(k) with company match • The hourly rate for this position is $28/hour. • Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).