Fictiv - Director of MRO and PD Services

• The Director of MRO and PD Services is a strategic commercial leader responsible for growing the company’s Maintenance, Repair & Operations (MRO) and Product Development (PD) Services portfolio. This role combines operational expertise with business development acumen - driving service revenue, deepening customer partnerships, and delivering high-impact technical solutions that strengthen long-term value creation. • You will report to the Vice President Sales and Business Development. • Commercial Growth & Strategy • Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty • Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales • Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market • Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals • Customer & Market Leadership • Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes • Translate customer feedback and market insights into actionable improvements and new service concepts • Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness • Operational Execution • Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions • Implement scalable processes for service delivery, project execution, and lifecycle support • Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement • Leadership & Culture • Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value • Champion a growth mindset across the team—balancing technical depth with commercial excellence • Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions • Desired Traits • Bachelor’s degree in Engineering, Business, or related field; MBA preferred • 10+ years of experience in commercial leadership within manufacturing, industrial services, or B2B technology environments • Proven success in growing service-based revenue and leading P&L responsibility • Deep understanding of MRO operations, product development services, and customer lifecycle management • Strong financial and analytical skills with experience in pricing, forecasting, and business modeling • Excellent relationship management, negotiation, and executive communication skills • MRO and PD service revenue growth and profitability • Customer retention and satisfaction scores • Cross-sell and attach rate of services to core product sales • Operational efficiency and project delivery timelines • Employee engagement and leadership effectiveness