axelera - Director - Sales Operations Americas
Requirements
• 10+ years in sales operations, revenue operations, or supply chain and fulfillment operations at a B2B technology company; semiconductor or hardware experience strongly preferred. • Experience scaling sales operations in a growth company, ideally having seen the business grow from small to large, or having worked at both a scale-up and a large company. • Hands-on experience managing product logistics, including inventory, international shipping, and customs and trade compliance. • Proven experience with CRM stacks and administration (Salesforce preferred), including forecasting, pipeline management, and reporting. Exposure to a range of CRM platforms and integrated sales tools is a bonus. • Experience building and running customer onboarding or order-to-cash processes alongside finance and operations teams. • Strong analytical skills with the ability to turn data into clear insights and decisions for executives. • Excellent communication skills, comfortable engaging customers directly and collaborating across time zones with teams in Europe. • A builder's mindset: structured, hands-on, and able to drive change in a fast-growing, matrixed organization. • Bachelor's degree in business, operations, engineering, or a related field; MBA a plus. • This is a remote position based in the US. • Please note that we don't offer visa sponsorship at this time. • This is your chance to shape and be part of a dynamic, fast-growing, international organization. We offer an attractive compensation package, including a pension plan, extensive employee insurances and the option to get company shares. • An open culture that supports creativity and continual innovation is awaiting you. Collaborative ownership and freedom with responsibility is characteristic for the way we act and work as a team. • At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI.
Responsibilities
• 1) Lead Americas Operations & Logistics • Direct product availability in the Americas local warehouse, including inventory planning, replenishment requests, and allocation against the sales pipeline. • Give the sales team timely, accurate visibility into product availability, lead times, and logistics options so commitments to customers are realistic. • Manage the logistics needed to get product to customers: shipping, customs and trade compliance coordination, and carrier and 3PL relationships. • Engage customers directly after sale to communicate order status and product arrival, and resolve delivery issues quickly. • Maintain deep alignment with the Global Operations team in Europe on supply, build schedules, and fulfilment priorities. • Partner with Global Finance, Legal, and Operations to set up the entities, tax registrations, and import/export arrangements needed to sell and ship into new countries across the Americas as the business expands. • 2) Lead Americas Customer Onboarding • Develop, document, and continuously improve the Americas customer onboarding process, from closed deal through first shipment and initial use, and contribute Americas requirements to the global onboarding process as the company scales. • Engage directly with customers to onboard them: collect required information, set expectations, and keep them informed. • Partner closely with Global Finance and Global Operations on credit and payment terms, invoicing, order entry, and fulfilment handoffs. • Coordinate with sales, field applications engineering, and support so customers move smoothly from purchase to productive use. • 3) Run the Americas Business Cadence and Revenue Reporting • Lead the weekly Americas Business Meeting, setting the agenda, driving accountability, and following up on actions. • Partner with the strategy team and across regions to build and evolve the tools, dashboards, and processes that give an accurate end-to-end view of revenue, from pipeline through order, shipment, and recognition. • Deliver accurate, predictable revenue forecasts and pipeline metrics that leadership uses to run the business. • Act as a change agent, improving cross-functional collaboration and accountability across Sales, Operations, Finance, and Marketing. • 4) Influence Scalable Sales Processes • Influence the design of CRM and customer onboarding processes as the company scales, partnering with regional sales leaders, the strategy team, Global Finance, and Global Operations. • Define and enforce data standards, stage definitions, and required fields so pipeline and forecast data is trustworthy. • Ensure sales teams use the tools correctly through onboarding, training, ongoing coaching, and regular data-quality reviews. • Evaluate and provide feedback on new tools in areas such as automation, analytics, and quoting. • What Success Looks Like • Sales has accurate, current product availability and delivery timelines, and customers are told when product ships and arrives. • Every new Americas customer follows a documented onboarding process with clear handoffs to Global Finance and Operations. • The weekly Americas Business Meeting runs on one trusted set of revenue and pipeline metrics, and forecasts are consistently reliable. • CRM data is clean and consistently used, and a published roadmap guides tool and process investments, with Americas input reflected in global CRM and onboarding processes.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT