fanvue.com - Senior Customer Success Representative (Creators)
Requirements
• A proven high performer in Creator Success, Customer Success, Account Management, or a similar commercial role • Strong track record of retention and revenue growth across an existing book of business • Comfortable owning outcomes and being accountable for commercial targets • Highly data-literate, confident using dashboards, performance metrics, and insights to drive decisions • Excellent interpersonal and communication skills, able to build trust with high-value creators • Experienced working cross-functionally in fast-moving organisations • Thrives in environments of continuous change and high expectations • Naturally competitive, self-motivated, and driven to outperform targets • Someone who raises standards simply by how they operate • ✨ You’ll Thrive Here If • You want to be the best individual contributor on the team • You enjoy owning high-stakes creator relationships • You are motivated by clear targets, accountability, and visible impact • You take pride in setting an example for others to follow • ⚠️ You’ll Struggle Here If • You prefer reactive support over proactive ownership • You are uncomfortable with revenue or retention accountability • You are satisfied with meeting expectations rather than exceeding them
Responsibilities
• Own and grow a portfolio of top-earning creators, with full accountability for retention and revenue • Consistently deliver 100%+ month-on-month retention across key creators • Proactively identify churn risk and expansion opportunities using performance data and creator behaviour • Share actionable insights with creators to help them earn more and stay engaged on the platform • Exceed creator retention targets and contribute to improving overall NRR • Educate and support creators in leveraging new platform features, monetisation tools, and best practices • Improve creator satisfaction and NPS through proactive engagement and high-quality support • Collaborate closely with Product, Support, Moderation, Growth, and Sales to resolve issues and improve the creator experience • Act as a benchmark performer within the CS team, setting the standard for output, ownership, and quality
Benefits
• Work with Fanvue’s most important creators and directly influence their success • Join one of The Sunday Times Best Places to Work 2025 • Competitive salary and performance-based incentives • A culture that values innovation, ownership, transparency, and speed • Unlimited holiday • Remote-first, with a London office for team meetups • Flexible hours, according to when you perform best • Budget for growth and wellbeing • ⭐ Fanvue is for Everyone • We know that diverse teams build better products. Even if you do not meet every single requirement, we encourage you to apply. Many great people grow into parts of a role, and we value potential just as much as experience.
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