Appspace - Implementation Specialist

• Hands-on experience implementing, configuring, or administering intranet or internal communications platforms (Appspace, Sharepoint, Igloo, SharePoint, or similar). • Familiarity with workplace management solutions – space reservation, room/desk booking, digital signage, or similar – with the ability to ramp quickly on implementation delivery. • Experience with platform migrations – moving content, structure, and permissions from one system to another – with a quality-focused approach. • Basic technical literacy in at least one of: C#, cloud service platforms, or NoSQL/document databases sufficient to investigate errors and communicate findings clearly. • Strong attention to detail with experience performing structured QA validation of content or system configurations. • Excellent communication skills – able to translate technical findings into clear, customer-facing language. • Ability to manage multiple implementation engagements simultaneously with a high degree of organization and follow-through. • Customer-centric mindset with experience in direct client-facing delivery roles. • This role requires foundational technical fluency across several areas. The expected depth is investigative rather than engineering-level – enough to diagnose, communicate, and escalate issues with precision. • Appspace Intranet: Deep working knowledge of the Appspace Intranet platform – configuration, content structure, navigation, permissions, and core features. • Appspace Intranet: • Appspace Internal Comms: Working knowledge of internal communications features – content channels, audience targeting, publishing workflows, and engagement tools. • Appspace Internal Comms: • Appspace Workplace Mgmt: Working knowledge of space reservation, room/desk booking, digital signage, and wayfinding sufficient to lead implementation engagements. • Appspace Workplace Mgmt • Igloo Platform: Sufficient familiarity to read and map existing site structures, page content, and permissions during a migration engagement. • Igloo Platform: • C# (Basic): Able to read and navigate C# code to locate where an error message is generated and understand its root cause. No requirement to write or modify code. • C# (Basic): • Google Cloud Services (Basic): Able to navigate GCP tools (e.g., Cloud Logging, Cloud Console) to retrieve relevant logs and service context during troubleshooting. • Google Cloud Services (Basic): • MongoDB (Basic): Able to write and run basic queries to inspect records, verify content migration accuracy, and support data-level investigation. • MongoDB (Basic): • QA / Testing: Able to design and execute structured content and functional QA checklists; strong attention to detail and commitment to delivery quality. • QA / Testing: • Figma: Able to update visual files with small updates such as line, stroke, and fill modifications. • Figma: • Direct experience with Sharepoint and/or Igloo platforms, including an understanding of their content models, site architecture, and administrative interfaces. • Experience with workplace management or workplace experience platforms (space reservation, digital signage, wayfinding, or room/desk booking systems). • Background in internal communications strategy – understanding of content governance, publishing workflows, and audience targeting in a corporate environment. • Familiarity with Google Cloud Platform – specifically Cloud Logging or related observability tooling. • Working knowledge of MongoDB or similar document database querying. • Basic C# reading comprehension – ability to trace error messages through application code to identify their source. Experience in a professional services or implementation consulting environment within a SaaS organization. • Knowledge of intranet best practices: information architecture, content governance, navigation design, and adoption strategies. • Bachelor's degree in Information Technology, Computer Science, Business, or a related field.