synthflow - Senior Sales Engineer
Requirements
• Spanish fluency is mandatory for this role • Experience: 5+ years of progressive experience in a technical pre-sales role (Sales Engineering, Solution Consulting) within the B2B Enterprise SaaS space. • Technical Depth: Hands-on experience architecting solutions involving APIs, complex system integrations (CRMs, Contact Center platforms), and workflow automation tools. • Domain Focus: Strong familiarity with telephony systems (SIP, VoIP, Twilio/Genesys/Avaya/etc.), contact center operations, and a deep understanding of AI/ML concepts and prompt engineering. • Business Acumen: Highly skilled at translating complex technical capabilities into clear, quantifiable business benefits and managing technical components of large, multi-threaded deals. • Communication: Exceptional presentation and written communication skills; comfortable leading discussions with senior technical architects and C-level business leaders. • Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.
Responsibilities
• Pre-Sales Discovery: Actively partner with the Sales team, leading technical discovery meetings to deeply understand the customer's contact center, CRM, and telephony environments and key business challenges. • Technical Value Presentation: Design and deliver highly compelling, customized product demonstrations and workshops that map our platform features directly to the prospect's needs and ROI objectives. • Solution Design & POCs: Design end-to-end technical architectures, generate high-quality technical documentation for proposals (RFPs/RFIs), and own the execution and success of all technical Proof-of-Concepts (POCs). • Expert Consulting: Serve as the technical expert during the sales cycle, addressing integration, security, and infrastructure questions from technical and non-technical stakeholders (up to the C-suite). • Product Feedback: Capture structured feedback from prospects and competitive intelligence, translating it into actionable insights for the Product and Engineering teams to influence the roadmap. • Enablement: Contribute to the creation of sales enablement materials, technical white papers, and best practice guides to help scale the pre-sales function.
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