Acquia - Key Account Manager
Requirements
• In order to be successful at Acquia, you should have the following qualifications, skills, and experience: • 3–5 years of experience in a Sales, Customer Success, or Account Management role within a technology/SaaS company. • Proven track record of sustaining and growing complex customer relationships, including leading renewals and identifying upsell/cross-sell opportunities. • Experience owning and exceeding renewal quotas. • Experience owning and exceeding ACV upsell/cross-sell quotas. • Strong leadership, teamwork, communication, and cross-functional collaboration skills. • Strong forecasting and analytical skills with the ability to accurately manage and communicate business forecasts. • Self-starter with the ability to set priorities, work independently, and thrive in a fast-paced environment. • Highly organized with strong attention to detail. • Strong verbal and written communication skills. • Proficiency with Microsoft Office or Google Workspace, including Word/Docs, Excel/Sheets, and PowerPoint/Slides. • Experience with Salesforce (SFDC), Jira, and other CRM/customer success tools. • Experience with Gainsight. • Familiarity with CMS, DXP, Open Source, or other enterprise cloud software platforms. • We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.
Responsibilities
• Exceed quarterly renewal and upsell goals • Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services • Guide customers through onboarding of products and services • Maintain control of account direction and strategy • Build relationships with strategic leadership level customer contacts • Identify new opportunities and work to drive them to a close • Coordinate with business users and procurement to ensure timely renewals • Update and maintain Sales database as appropriate • Must be able to proactively drive accounts with minimal oversight • Strong collaboration with internal teams • Generates trusted relationships with customers • Ability to manage multiple systems and administration at once • Required Qualifications, Skills & Experience: • In order to be successful at Acquia, you must have the following types of traits & skill set • 3-5 years working in a sales / account management role for a technology company, education and government experience a plus • Strong leadership, teamwork, communication & cross-group collaboration skills • Proven track record of sustaining & growing complex relationships including closing the renewal and assisting with up sell / cross sell opportunities • Prior experience procuring contracts with educational institutions and/or government preferred • Has owned & exceeded a renewals quota • Has owned and exceeded ACV Upsell/Cross Sell Quota. • Renewal forecasting & analytical skills • Detailed oriented and organized • Ability to perform in a fast paced environment • Self-starter who can set and manage priorities • MS Office/G Suite knowledge, including Word, Excel, and PowerPoint • Experience with SFDC, Gainsight, Jira and other tools • Strong verbal and written communication skills • We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.
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