partly.com - Supplier Account Manager
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Requirements
• Senior stakeholder management • Comfortable working with senior leaders at complex organisations. Able to manage expectations, navigate ambiguity, and maintain trust during periods of change or product instability. • Strong communicator across technical and commercial audiences • Able to engage credibly with engineers while clearly articulating technical issues and solutions in commercial terms to supplier stakeholders. • Experience working with technical or infrastructure products • Comfortable operating close to technical systems and workflows. Able to understand platform behaviour, diagnose issues, and validate solutions in collaboration with engineering teams. • Strong prioritisation and ownership mindset • Demonstrates clear ownership, bias to action, and sound judgment. Able to balance supplier advocacy with internal priorities and drive alignment across teams. • Commercial and operational acumen • Understands how supplier businesses operate and how technology impacts revenue, cost, and efficiency. Able to articulate ROI and map Partly’s infrastructure to supplier objectives. • Experience in the automotive aftermarket, parts distribution, or supply-chain ecosystems. Familiarity with cataloguing, fitment, or global parts standards is advantageous.
Responsibilities
• Own strategic supplier relationships • Develop trusted, long-term partnerships with parts suppliers and act as the primary point of accountability for post-sale success. • Ensure strong adoption, retention, and realization of value from Partly's infrastructure by suppliers. • Own end-to-end supplier issues: report initial problems through root cause analysis to resolution and follow up on the outcomes. • Work closely with product and engineering teams for effective issue management in a fast-moving, evolving environment. • Translate supplier pain points into clear, actionable product requirements by producing written problem statements, reproduction steps, and expected outcomes. • Lead onboarding of new parts suppliers to the Partly Network ensuring their understanding and alignment with company goals for post-sale success. • Own end-to-end journey including initial sales process through customer support after product delivery as part of strategic account management responsibilities within Europe, reporting directly to GM of Europe.
Benefits
• Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London and San Francisco offices. With no meal prep needed, you can eat, connect, and refuel with your team. (And yes, snacks and drinks are always on hand.) • Healthy Body, Healthy Mind - We care about performing at our peak. Every team member gets a $1,500 annual wellness allowance (or local equivalent) on a Partly-branded card. Use it on things such gym memberships, rock climbing, physio, massage, GP visits, prescriptions; anything that you or your family, need! • Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work (four days on full pay for your first three months back). • Getting Here Is On Us - If you commute to a Partly office or co-working space, choose from a paid 24/7 car park or commute allowance. One less thing to think about! • Workspaces That Inspire - Our brand new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes a few steps away. • Office-First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, San Francisco), we default there every day. This let's us move faster, make better decisions and build strong relationships. We also operate with a very high trust environment, so you can manage your time around your life, and flex your schedule to get your best work done. • We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we make time to connect, celebrate, and have fun as one team.
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