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Jobs(38,923)/Director of Customer Success Role(349)/Noctrix Health (6) - Director of Training & Sales Enablement
Noctrix Health

Noctrix Health - Director of Training & Sales Enablement

Remote - USA *$150k - $180k3w ago
RemoteDirectorNAMedical DevicesPharmaceuticalsDirector of Customer SuccessVP of SalesCoachingSales EnablementLearning & DevelopmentTeam LeadershipProduct Marketing

Requirements

• 8–12+ years of experience in sales training, sales enablement, commercial excellence, learning & development, or related commercial leadership roles • Medical device, healthcare, pharmaceutical, or other regulated industry experience strongly preferred • Proven success designing and leading scalable onboarding, training, coaching, and enablement programs that improve commercial performance • Experience supporting field sales organizations and partnering closely with sales leadership, marketing, product, and operations teams • Bachelor's degree in Business, Education, Organizational Development, Life Sciences, or a related field required • Advanced degree (MBA, MS, or equivalent) preferred • Deep understanding of adult learning principles, curriculum design, facilitation, coaching, and performance improvement methodologies • Demonstrated ability to leverage data, KPIs, and field insights to measure effectiveness and drive continuous improvement • Excellent presentation, communication, and stakeholder management skills • Experience with Salesforce, CRM platforms, Learning Management Systems (LMS), content management systems, and sales enablement technologies • Strong leadership skills with the ability to influence across functions and organizational levels • Ability to thrive in a fast-paced, high-growth environment • Experience building enablement functions within emerging growth-stage medical device organizations • Experience supporting product launches and commercialization efforts • Background in clinical education, medical device training, or healthcare provider engagement • Experience implementing formal sales methodologies and coaching programs • Familiarity with reimbursement, patient access, and healthcare market dynamics • Experience managing external training vendors, consultants, and learning platforms

Responsibilities

• Training Strategy & Program Leadership • Develop and lead the company's sales training and enablement strategy in alignment with commercial objectives and growth priorities • Design and maintain a comprehensive enablement roadmap encompassing onboarding, product training, clinical education, selling skills, and leadership development • Establish standards, governance, certification programs, and reinforcement processes for customer-facing teams • Lead annual and quarterly enablement planning to support product launches, market developments, strategic initiatives, and organizational growth • Ensure training content reflects company messaging, product positioning, regulatory requirements, and customer engagement best practices • Curriculum Development & Training Delivery • Create, curate, and oversee high-quality training programs for onboarding, product launches, competitive intelligence, and ongoing development • Deliver training through live workshops, virtual learning, field coaching, self-paced programs, and reinforcement activities • Partner with subject matter experts to translate clinical, technical, market, and operational content into practical learning experiences • Continuously evaluate training effectiveness and update curriculum based on field feedback, business needs, and performance data • Drive consistency in learning experiences across all commercial functions • Sales Enablement, Coaching & Field Readiness • Develop sales playbooks, messaging frameworks, job aids, competitive tools, and readiness resources that improve field execution • Build coaching frameworks and manager enablement programs that support behavior change and performance improvement • Partner with sales leadership to identify skill gaps, improve ramp times, and enhance field effectiveness • Prepare teams for product launches, strategic initiatives, campaigns, and evolving customer needs • Support adoption and optimization of CRM systems, learning platforms, content management tools, and other enablement technologies • Cross-Functional Leadership & Communication • Collaborate closely with Sales, Marketing, Product Management, Clinical Affairs, Commercial Operations, and Human Resources • Ensure messaging consistency and alignment across training, campaigns, product launches, and customer engagement activities • Communicate training priorities, progress, outcomes, and recommendations to senior leadership • Foster a culture of continuous learning, accountability, and commercial excellence throughout the organization • Serve as a trusted advisor to commercial leaders on capability development and field readiness strategies • Metrics, Process Improvement & Operational Excellence • Define and monitor key enablement metrics, including onboarding effectiveness, certification completion, time-to-productivity, training adoption, and field performance impact • Analyze sales performance trends, stakeholder feedback, and training outcomes to identify opportunities for improvement • Implement scalable enablement processes, systems, and documentation that support organizational growth • Demonstrate the business impact of training investments through measurable performance improvements • Ensure all enablement activities are executed with professionalism, quality, compliance awareness, and a focus on patient and customer outcomes

Benefits

• Base pay: $150,000 - $180,000 + bonus

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