runpod - Account Manager EMEA
Requirements
• 6+ years in account management, with at least 2 of those years owning complex accounts - ideally in AI infrastructure, GPU cloud, neoclouds, cloud/compute, or developer tooling. • Track record owning and growing a concentrated book of large, complex strategic accounts (multi-million-dollar, ideally $50M+ relationships) with executive stakeholders as opposed to high-volume portfolios. • Multi-year, seven-to-eight-figure renewal and expansion negotiation experience. • Strong technical acumen and executive presence - equally credible with developers/ML engineers and C-suite buyers. • Proactive, consultative operator who drives expansion and innovation, not just issue resolution. • Comfortable partnering closely with technical field teams to turn technical wins into commercial expansion. • Excellent negotiation, communication, and presentation skills across technical and business audiences. • Strong command of account health and revenue metrics (NRR, expansion, churn, usage), with CRM discipline and accurate forecasting (We use Hubspot as our CRM). • Comfortable in a fast-moving, ambiguous, build-it-as-we-go environment; experience building AM motions or playbooks from an early/greenfield stage is a plus. • Successful completion of a background check. • What You’ll Receive: • The competitive OTE for this position ranges from $160,000 and $280,000 USD (converted to local currency). This is a mix of base plus commission. This range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. • Because this role is measured on growing your accounts, your commission is uncapped - expansion within your book creates real potential to earn above your target OTE. • Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside. • Generous medical, dental & vision plans. • Flexible PTO- take the time you need to recharge. • Most roles have are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication. • Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale. • $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace.
Responsibilities
• Own a concentrated portfolio of Runpod's largest strategic accounts (typically fewer than 20), carrying the relationship, retention, and expansion for each. • Operate a high-touch engagement model - monthly (or more frequent) executive and technical touchpoints, deep account planning, and multi-year growth strategies. • Partner day-to-day with each account's dedicated Forward Deployed Engineer to align technical outcomes with commercial expansion. • Be proactive and innovation-led: don't just resolve issues - bring new Runpod capabilities, roadmap, and ideas that drive new use cases and increased spend. • Drive large, complex renewals and expansions; negotiate high-value, multi-year commercial terms, pricing, and SLAs. • Build executive relationships and run strategic business reviews on ROI, roadmap alignment, and future capacity planning. • Serve as the voice of your strategic customers internally - influencing product, engineering, and supply priorities on their behalf. • Own accurate forecasting, account plans, and health/expansion metrics (NRR, expansion revenue, sentiment) in the CRM, and report to leadership. • Travel periodically to visit your strategic accounts and represent Runpod at key industry moments.
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