Tripadvisor - Lead Supplier API Account Manager (Viator)
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Requirements
• Personal Qualities • Personal Qualities • Excellent communicator (written, in person and on conference calls) • Flexible and collaborative • Excellent attention to detail • Focused on results • Friendly and approachable • Creative thinker • Time management • 5+ years IT support, operations or account management preferably with web services or similar B2B technical environment exposure. • Proven technical competence in working with APIs • Strong stakeholder management skills with the ability to influence relationships • Skilled in communicating with appropriate levels of detail to different audiences (both verbal and written) • Proven ability to facilitate discussions in person as well as via conference calls • Experience working in multi-channel, complex business environments • Strong time-management skills and ability to prioritize • Ability to collaborate with a global team, across multiple time zones • Our Cultural Pillars: • Traveler first • We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. • Execution is our edge • We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. • We succeed together • We succeed together • The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. • We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at [email protected]. • If you have any additional questions about careers at Tripadvisor you can email us at [email protected]. We have all the answers!
Responsibilities
• Overseeing the technical implementation and delivery of integrations with suppliers and reservation systems • Liaise with systems and suppliers to collect API specs, review specifications and recommend integration approaches to the product and engineering teams. • Collaborate closely with R&D teams, representing the voice of Connectivity in development projects • Understand and communicate the Viator API specifications to all internal and external stakeholders and assist with any technical questions. • Provide mentorship to team members and take proactive ownership of integration processes and methodologies. • Own and manage the lifecycle of Salesforce cases for API integrations and establish tracking best practices. • Lead end-to-end API integration testing for new partners, while proactively contributing to the design and optimization of internal testing and monitoring tools. • Inform and update all senior stakeholders on integration projects. • Monitor API transactions to ensure smooth operation. • Help identify operational issues and escalate as necessary.
Benefits
• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses • “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. • Donation matching. Give back? Give more! We match qualifying charitable donations annually. • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. • Travel perks. We believe that travel is employee development, so we provide discounts and more. • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. • Health benefits. We offer great coverage and competitive premiums. • Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.
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