radiant - Senior Field Product Engineer
Requirements
• Strong software or infrastructure engineering experience, ideally in cloud, platform engineering, developer tooling, or distributed systems. • Comfortable working directly with technical customers in high-trust environments. • Strong understanding of: • Cloud infrastructure: compute, storage, networking, Kubernetes, containers • Developer tooling: APIs, SDKs, CLIs, automation • Platform engineering: provisioning, IAM, observability, reliability • Distributed systems: failure handling, retries, queues, scaling • Strong debugging and problem-solving skills across application and infrastructure layers. • Comfortable moving from an ambiguous customer problem to a working technical solution quickly. • Able to identify what should become product, what should remain integration work, and what should not be built. • Strong communication skills and able to work effectively across customers, product, and engineering. • Customer empathy: You understand what customers are trying to achieve, not just what they ask for. • Builder mindset: You solve problems with working software. • Product instinct: You turn recurring field problems into scalable product improvements. • Technical breadth: You can move comfortably across APIs, infrastructure, and application workflows. • Pragmatism: You know when to prototype, when to productionise, and when not to build. • Ownership: You stay close to the problem from discovery through deployment and adoption. • Set the standard: Every single day, you spot opportunities to constructively shake things up • Inspire the change: There’s no blueprint for the future. You’ll embrace challenges and change • You’re real and you’re true to yourself: We cherish and celebrate diversity so you’ll feel right at home whoever you are and whoever you’re talking to, you treat everyone the same.
Responsibilities
• Work directly with customers on technical discovery, onboarding, integration, and deployment. • Build prototypes, integrations, tooling, and reference implementations to unblock customer use cases. • Translate customer requirements and field feedback into clear product and engineering priorities. • Support complex workloads across compute, storage, networking, Kubernetes, identity, and platform services. • Investigate and resolve technical friction across APIs, SDKs, automation, and infrastructure. • Partner with product and engineering on product gaps, usability issues, and new platform capabilities. • Create reusable solutions, documentation, examples, and best practices from customer engagements. • Support proofs of concept, technical evaluations, and early deployments. • Help ensure successful customer outcomes while avoiding one-off solutions that do not scale. • Health & Wellbeing: we want everyone to feel healthy and happy, so we offer private medical insurance via Bupa. • Cycle to Work Scheme: we're committed to building a sustainable business, so we encourage cycling to work. • Gympass subscription to a variety of gyms and wellbeing apps • Participation in the company shares program • Enhanced parental pay & leave
Benefits
• What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. • Here are just some of the great things you can expect from us: • 25 days of annual leave • A culture that emphasises results over hierarchy, process & ego: we place great emphasis on the quality, ingenuity and creativity of work. • Open communication, regular feedback: we value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and a growth mindset makes us better together.
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