resend - Technical Account Executive

• Work high-intent inbound opportunities from enriched, segmented enterprise logos and high-growth companies • Build on existing playbooks - we have hypotheses and early wins; you'll validate, iterate, and scale what works • Run experiments across messaging, timing, and channels to find repeatability • Expand existing customers by identifying accounts that could benefit from higher tiers or additional products • Prevent churn by distinguishing accounts worth saving from natural lifecycle churn • Be the voice of the customer internally - feeding learnings back to product, marketing, and success • Document everything - your learnings become the playbook the team builds on • YOU’LL BE A GREAT FIT IF YOU… • You've built before. You know what it's like to operate without a finished playbook and have built out a new role, team, or function from zero • You're customer-obsessed. Genuinely curious about customers' problems. Comfortable working with deeply technical infrastructure engineers and newer developers alike. You meet people where they are • You think like a scientist. Hypotheses, tests, measurements, iteration. You're trying to learn something with every conversation • You document and share. Not a lone wolf. You write things down and make the whole team smarter from your work • You're technical enough. You don't need to be a developer, but you can hold a credible conversation about infrastructure, APIs, and email deliverability • You care about craft. You notice sloppy details. You believe sales can and should be done with the same care as great product • You’re comfortable with travel. Conferences, prospect on-sites, team events and everything in between to help drive value to our users • WHAT IT MEANS TO JOIN THE TEAM... • First 3 months focused on learning and experimentation, not rigid quotas • Work directly with founders who are invested in building this function the right way • Clear path to define quotas together based on what we learn • Team-oriented culture with part of quota shared • Honest, low-ego team with autonomy to ship • 100% remote with flexible schedule • Comp: $160,000 - $220,000 USD OTE (base + variable), commensurate with experience