Instructure, Inc. - Manager Marketing, Customer Marketing NORAM K-12
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Requirements
• 7+ years in customer marketing, lifecycle marketing, or post-sale marketing in B2B SaaS • Strong track record driving adoption, engagement, and retention • Experience building and scaling customer lifecycle programs • Ability to partner cross-functionally with Customer Success, Sales, and Marketing • Experience supporting (not necessarily owning) expansion or cross-sell motions • Hands-on experience with marketing automation and customer data tools (Marketo, Salesforce, Gainsight, etc.) • Analytical mindset—you use data to guide decisions and improve performance • Strong communication skills and ability to influence without direct ownership • Familiarity with account-based or customer segmentation strategies • Experience working with product usage data to drive marketing programs • Get in on all the awesome at Instructure! • We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection • We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Responsibilities
• Drive adoption and customer value • Design and execute programs that increase product usage, engagement, and customer health across our K-12 customer base. • Strengthen retention • Build lifecycle and engagement strategies that reduce churn risk and support renewal, working closely with Customer Success and Renewals teams. • Develop scalable customer programs • Create repeatable, data-driven programs using digital campaigns, customer communications, and targeted initiatives that reach customers at the right time with the right message. • Partner on expansion strategy • Collaborate with ABM and Marketing Managers to support cross-sell efforts, contributing insights, segmentation, and program support to drive expansion opportunities. • Run integrated campaigns (digital + field + events) • Execute campaigns that combine digital marketing with customer events, webinars, and field programs to increase engagement and product adoption. • Turn insights into action • Use customer data, product usage signals, and campaign performance to continuously refine programs and improve outcomes. • Align cross-functional teams • Work closely with Customer Success, Sales, Renewals, Community, and Marketing to ensure a consistent and effective customer experience. • Track and report on key metrics like product adoption, engagement, retention, and campaign performance.
Benefits
• Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Permanent resident / indefinite right to work • Temporary visa with employer-specific authorization • Temporary visa with open / transferable work authorization • I am not currently authorized to work in this country • No, but I plan to relocate at my own expense • No, and I would require employer support to relocate • Recruiting Privacy Policy • Instructure, Inc. may use Artificial Intelligence with this application. Learn more.
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