deepjudge - Head of Customer Success

• OTE $350,000 – $400,000 including meaningful equity. Must be legally authorized to work in the United States. • This role is not for you if: • You lead with “my playbook” instead of first principles. • You'd rather hire a CSM to run the hardest accounts than run them yourself in year one. • You have not personally owned commercial outcomes (GRR, NRR, expansion ARR). • You delegate hiring and coaching rather than owning both personally. • You think customer relationships are the CSM's job, not yours. • You confuse activity with impact. • You prefer debate over decisions. • Your ego runs higher than your standards.