Twilio - Digital Sales Representative - Expansion
Requirements
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance • Demonstrated track record of managing business forecasts and financial models. • Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. • Analytical account development strategy based on using data to find opportunities and prove value. • Entrepreneurial mindset with appetite to define processes and build programs. • Record of delivering revenue and gross profit results • Excellent verbal and written communication skills. • Location • This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Responsibilities
• Manage and expand customer accounts within the Self Service segment. • Own a book of business with the goal of protecting revenue and driving upsell and cross-sells • Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results. • Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE • Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager. • Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn • Work closely with marketing teams to align on messaging and campaigns • BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction • BE AN OWNER: • WEAR THE CUSTOMER’S SHOES: Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs • WEAR THE CUSTOMER’S SHOES: • EMPOWER OTHERS: Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform • EMPOWER OTHERS: • DON'T SETTLE: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple • DON'T SETTLE: • RUTHLESSLY PRIORITIZE: Ability to balance competing priorities and manage multiple projects/deals at the same tim • RUTHLESSLY PRIORITIZE:
Benefits
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. • Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. • The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Minnesota or Vermont: $36.01/hr - $45.01/hr. • Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $38.01/hr - $47.52/hr. • Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $40.02/hr - $50.02/hr. • This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. • This role is eligible to earn commissions. • The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. • Applications for this role will be accepted on an ongoing basis. • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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