tires-easy.com - Customer Service Representative - REMOTE, Seasonal
Requirements
• Must be based in the Philippines. Minimum of 3 years of experience in a high-volume, fast-paced customer service or call center environment handling inbound calls. English proficiency - strong spoken and written communication skills are required High School Diploma or equivalent • Must be based in the Philippines. • Minimum of 3 years of experience in a high-volume, fast-paced customer service or call center environment handling inbound calls. • English proficiency - strong spoken and written communication skills are required • High School Diploma or equivalent • High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord & backup internet source • Familiarity with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Office • Experience in the tire or automotive industry is a plus (but not required - training provided) • Positive, proactive, and collaborative team player who values kindness and inclusivity • Available during business hours, will be scheduled for 5 days per week from Monday-Saturday between the hours of 5am-5pm Pacific Standard Time
Responsibilities
• Multi-Channel Support • Serve as the primary voice of the company, managing a high volume of inbound calls. This is a phone-heavy role, requiring up to 8 hours of active phone time per day. • Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation. • Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties. • Drive timely resolution for all assigned cases within our ticketing system. • Accountability & KPI Performance • Hold yourself accountable to meeting and exceeding key performance indicators (KPIs) while providing an excellent customer experience. • Maintain a high level of reliability and dependability in a fully remote environment. • Adaptability & Process Innovation • Adapt quickly to new processes, tools, and shifting priorities as our small team scales. • Actively participate in continuous improvement by suggesting updates to FAQs and workflows to reduce customer effort. • Demonstrate a "creative learner" mindset by staying current on rapid product updates and company guidelines • Adaptability in a Growing Business • Take on new tasks and responsibilities as the company scales and customer needs evolve. • Attributes to success: • Accountability & Integrity: You are a self-starting professional who thrives on responsibility, and can work independently. • Accountability & Integrity: • Customer Obsession: You are a kind, empathetic brand representative who can relate to customers and stay calm under pressure. • Customer Obsession: • Competitive & Goal-Oriented: You have a drive to succeed independently and enjoy hitting targets within a fast-moving team. • Competitive & Goal-Oriented: • Creative Learning: You like to learn and explore alternative solutions to complex problems. • Creative Learning: • Clear Communication: You can simplify complex details and tailor your tone for both written and verbal interactions • Clear Communication:
Benefits
• Though this role is a temporary 6 month seasonal contract role, we do offer some perks! • Compensation: Range beginning at $37,000 PHP Monthly • Flexible Work Environment: Fully remote with a set schedule aligned to U.S. business hours. • Flexible Work Environment: • Please submit resume in English.
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