Binance - Customer Service Representative, Gulf Binance
Requirements
• Bachelor's degree or diploma, preferably in a finance-related major • Prior customer support experience with exposure to an e-commerce or financial industry background is a must • Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach • Experience or knowledge of any financial derivative product is a big plus • Willing to work weekends and irregular hours which will include night shifts • Fluency in English and Thai are required to be able to effectively coordinate with overseas partners, stakeholders, and customers
Responsibilities
• Handle high amounts of live chats • Coordinate and handle customer inquiries about Binance's products, features, and retain regular customers • Solve customer complaint issues, and create and document report analysis • Optimize customer complaint processes and improve service quality • Handle unpredictable emergencies in an efficient and timely manner • Perform adhoc tasks and reports assigned by shift leader and/or managers
Benefits
• Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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