Twilio - Senior Program Manager, Talent Development
Requirements
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred. • 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation. • 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design. • Proven track record managing vendor partnerships and navigating the learning tech ecosystem. • Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions. • Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments. • Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders. • Experience managing vendor partnerships in the learning tech ecosystem. • Comfort operating independently and making high-impact decisions in ambiguous environments. • Willingness to travel for in-person training (approx. one trip per quarter). • Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences. • Desired: • Advanced degree in Education, Learning Sciences, Educational Technology, or related field. • Experience influencing adoption of new technologies in large, complex organizations. • Exceptional organizational and project management skills • Ability to effectively prioritize workload and work in a fast-paced, ever-changing culture • Location • This role will be remote and based in Ontario, British Columbia or Alberta, Canada. • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Responsibilities
• Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally. • Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally. • Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration. • Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units. • Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility.
Benefits
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. • The estimated pay ranges for this role are as follows: • $99,760-$124,700.00 CAN • Target Bonus Percentage 15% • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. • Stay alert to recruitment fraud • We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps..
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