Lightspeed Commerce, Inc. - Strategic Account Manager

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers • A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio • A strong sense of ownership; you are hands-on, data-driven, and highly skilled in relationship management • Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams • Fluent business-level English • Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required • Genuine career growth opportunities based on performance within a company that's continuously expanding • Work with highly skilled people who are as passionate about sales & marketing as you are • An environment that encourages initiatives and leadership • Work in a team big enough for growth but lean enough to make a real impact • Fun activities with your teammates & social events throughout the year • Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story • ... and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry: • Lightspeed equity scheme (we are all owners) • Health & Wellness Credit- expense up to £400 per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health • Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform • People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year • Time off to volunteer and give back to your community • Transit benefit if you travel by public transport to the office • Healthy snacks and after-work socials organised by the company • Health, Dental and Optical cover • We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! • To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.