mymoneymatters - Account Manager
Requirements
• Strong commercial acumen: spots opportunity, builds the business case, negotiates and closes • Consultative and growth-minded, positioning a multi-product solution against customer needs • Influences and holds relationships at C-level and senior budget-holder level • Translates product capability into commercial language for a senior, non-technical audience • Organised, self-directed and data-literate, running a portfolio pipeline without close supervision • Proven track record of hitting expansion, upsell or cross-sell targets in an account management or similar commercial role • Experience owning renewals, ideally moving customers onto broader or multi-product agreements • Experience managing relationships with C-level or senior budget-holder stakeholders • Experience working with a high degree of autonomy against commercial targets • Experience with complex, regulated or public sector organisations is advantageous but not essential • Experience in a high-growth SaaS business, ideally in an adjacent sector (HR, benefits, payroll, financial wellbeing, finance)
Responsibilities
• Growth & Expansion • Own and deliver an expansion target across your portfolio • Build an account plan for each customer, mapping current products, whitespace and the route to the full platform • Take expansion from discovery through business case, proposal and close, positioning on-demand pay, Auto Savings and new products • Drive employee take-up with each employer, since usage is what turns contracts into revenue • Keep CRM, pipeline and forecasts accurate • Platform Renewal Conversion • Own renewal outcomes for your portfolio, with the aim of converting single-product renewals into platform renewals • Start renewal planning 9–12 months ahead of contract end, so value delivered and the platform case are evidenced well before any formal window • Negotiate scope, pricing and contract length, and close • Read public sector procurement and contractual constraints (framework terms, call-off and extension options, modification thresholds) and use them to shape the timing and route of each conversion • Retention & Account Health • Protect existing revenue with an evidence-based view of account health, spotting risk early • Handle commercial risk with confidence, including insourcing, budget scrutiny and competitor comparison • Act as the escalation point for complex account issues • Senior Stakeholder Engagement • Build direct relationships with budget holders across HR, Payroll, Pensions, Finance and the executive team, never relying on a single contact • Turn platform data (take-up, employee outcomes, cost savings) into a commercial story that lands at C-level • Represent MMM credibly as the primary commercial contact in high-stakes conversations • Cross-Functional Collaboration • Sales and Launch: take a smooth handover from Sales and the Launch team, who bridge the gap from contract to go-live, so you pick up a live, well-understood account ready to grow • Marketing: employee engagement campaigns and customer case studies • Product: feedback customer insight and pilot new products with your accounts • Be the voice of the customer internally and share best practice with the wider team • How Success Is Measured • Growth measures come first; retention is the baseline you protect. • Net revenue retention • Portfolio revenue growth after churn and contraction • Expansion revenue vs target • New revenue closed from existing accounts • Platform conversion rate • Employee take-up • Gross revenue retention • Revenue kept, before expansion
Benefits
• 🇬🇧 Remote working within the UK • Work remotely from anywhere in the UK, giving you flexibility to work where you perform at your best. • 🖥️ Home office budget • Receive a £200 annual budget to help you set up and improve your home working space. • 🌴 Annual leave • 25 days’ annual leave, increasing with tenure, plus the option to purchase up to 5 additional days each year. • 🎂 Birthday off • Take your birthday off, because everyone deserves time to celebrate properly. • 🤝 Collaborative team bonus • For non-commission roles, you’ll be part of our collaborative team bonus scheme, recognising shared success across the business. • 💰 Pension scheme • Access to our pension scheme. • Access salary sacrifice schemes through Perkbox, including car leasing, gym memberships and tech purchases. • 🩺 Medical cashback scheme • Helping with everyday healthcare costs. • 👶 Enhanced parental leave • Support during important life moments. • 🎉 Team connection • Regular opportunities to connect as a team, including our annual Summer Conference.
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