Flex - Account Manager
Responsibilities
• Own customer relationships: Serve as the main point of contact for a portfolio of clients, ensuring onboarding, satisfaction, engagement, and long-term retention. • Drive revenue growth: Identify opportunities to expand customer value, deepening product adoption, and aligning new Flex solutions to their specific business needs and pain points. • Proactively manage accounts: Analyze customer health, usage, and spend patterns to anticipate needs and mitigate churn risk. • Influence product direction: Gather and synthesize customer feedback to help shape future features, workflows, and user experiences. • Build scalable processes: Help design, refine, and document customer success playbooks for an evolving, fast-moving startup environment. • Collaborate cross-functionally: Partner with Sales, Product, Risk, and Operations to deliver a seamless experience and measurable business outcomes. • ⚡️ What Makes You a Great Fit • 2–5 years of experience in Customer Success, Account Management, within FinTech, SaaS, or financial services. • Proven ability to manage a book of business, drive renewals, and expand account value. • Excellent communication skills, able to distill complex financial or technical topics into clear, actionable insights. • Entrepreneurial mindset with comfort operating in ambiguity and a fast-changing environment. • Strong analytical instincts and a passion for helping customers succeed. • Proven track record of hitting and exceeding quotas Consistently a top 10% performer • $80,000 - $100,000 a year • This position is also eligible for a commission-based incentive plan. The estimated on-target earnings (OTE) for this role, including base and variable compensation, is $120,000-150,000
Benefits
• Mission-critical problems: We build software that directly controls how money moves at scale. • High bar, low ego: Small teams, exceptional people, real ownership. • Speed over comfort: We prioritize execution, quality, clarity, and results. • Enduring impact: What we’re building will define how a generation of owners runs their businesses. • Team & Locations • We hire exceptional people who want to build hard things and see their work matter immediately. Roles are available in: San Francisco, Miami, New York, and fully remote. • Flex Fuels Ambition. • Flex is growing quickly — you’ll help shape the direction of a product and company with real momentum. • We’re well-capitalized with strong backing and a clear long-term vision. • You’ll work with a sharp, driven team that values autonomy, clarity, and quality. • Annual team on-sites. From Bogota to Mexico City, the entire Flex team gets together once a year to align and build camaraderie.
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