everbridge - Associate Solution Consultant
Requirements
• At least three years of experience in a customer-facing support or consulting role, such as professional services, account management, project management, or technical consulting. • Strong project management and organizational skills. • The ability to manage competing priorities and remain effective in a fast-paced environment. • Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking. • A proven ability to coordinate internal teams and resources to solve complex customer support or implementation challenges. • Excellent verbal, written, and interpersonal communication skills. • Strong critical-thinking, analytical, and problem-solving abilities. • Excellent time-management skills and proficiency with Microsoft Office, Salesforce, and web-based applications. • A bachelor’s degree in Business, Computer Science, or a related field or equivalent relevant experience. • Consulting experience with emergency preparedness, crisis management, or business continuity practices. • Experience working with government organizations or large enterprises. • Experience delivering customer training or managing complex software implementations • If you’re energized by solving meaningful customer challenges, building trusted relationships, and helping organizations become more resilient, we’d love to hear from you.
Responsibilities
• Lead customer engagement throughout deployment, solution adoption, and ongoing operations, ensuring a consistently positive customer experience. • Establish and maintain a clear governance model with each client. • Facilitate regular stakeholder meetings, document decisions and action items, and provide monthly account updates to internal stakeholders. • Define customer success criteria, track progress, and develop action plans to keep projects and commitments on schedule. • Create and deliver ongoing product education and awareness programs, including training sessions for customer teams. • Troubleshoot customer concerns and coordinate with internal teams to resolve technical and operational challenges. • Ensure critical issues are accurately documented, prioritized, and escalated quickly when required. • Act as the customer advocate within Everbridge, sharing insights and feedback with Account Management, Product Management, and Engineering. • Identify opportunities to improve adoption, strengthen relationships, and increase the value customers receive from the platform.
Benefits
• We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including: • · Comprehensive healthcare coverage to ensure your well-being. • · Life & Total Permanent Disability Insurance to protect you and your loved ones. • We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
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