Open Energy Transition - Business Operations Manager at IT & Climate NGO (Remote, Namibia/Botswana | English)
Requirements
• Start Date Goal • Interest in open-source collaboration and/or the energy sector • Prior work at a fast growing young company in the IT sector • Prior work as part of a diverse, fully-remote, distributed team • Prior work on open-source projects • Familiarity with donor-funded or non-profit environments • Experience managing ISO 27001, SOC2, NIST CSF, or similar information security systems • Experience with operational tooling, project management tools, workflow automation, and documentation platforms • Experience maintaining risk registers and governance frameworks • Experience reporting directly to senior leadership • German language proficiency • A university degree is not required—your experience, communication skills, and work ethic matter most. However, if you happen to have a degree in business administration, operations management, project management, governance, compliance, or a similar field, that may be considered advantageous for this role, during our hiring process.
Responsibilities
• Maintain and improve operational processes, documentation, and governance processes • Manage and maintain company risk registers, ensuring risks are appropriately documented, reviewed, and tracked • Coordinate and drive company-wide operational initiatives and cross-functional projects. This includes managing the use of our OpenProject PM tool, across various teams • Work closely with Department Heads to improve operational effectiveness and reduce their administrative overhead • Identify opportunities for operational efficiencies, automation (including through the use of AI), standardization, and process improvement. This includes making recommendations for such to our Senior Leadership Team • Own and maintain OET's ISO27001 management system and support successful annual audits, and accreditation renewals • Coordinate internal ISO audits, evidence collection, corrective actions, and external audit preparation activities, to ensure we consistently meet the standard’s requirements • Manage vendor assessment, onboarding, review/reassessment, and relationship processes, in line with ISO requirements • Securely maintain operational documentation and knowledge management systems • Support business continuity planning and operational resilience initiatives for our global company • Monitor compliance with internal operational requirements and external obligations • Autonomously track operational actions, initiatives, and follow-up items to ensure successful execution • Contribute to improving operational workflows, systems, and documentation across the organization • Support leadership with accurate operational reporting, tracking, and coordination activities as required • ✅ You'll Be a Great Fit If You Are/Have: • 8 years minimum experience in business operations, operational excellence, governance, compliance, project management, business administration, or similar operational roles • Experience maintaining operational processes, governance documentation, and compliance records • Experience coordinating complex cross-functional initiatives involving multiple stakeholders • Strong project management and organizational skills • Experience owning or managing ISO management systems (or similar), and supporting external audits • Strong attention to detail and ability to manage operational documentation accurately • Ability to work independently and take ownership of outcomes in a remote work environment • Experience managing vendors and external service providers • Strong written communication skills and experience working well remotely and asynchronously • Ability to balance operational rigor with pragmatism and efficiency • A continuous improvement mindset and enthusiasm for improving systems and processes • Fluency in English (our main working language) is mandatory
Benefits
• Reports to • Works Closely With • A flexible, fully-remote work environment where you're trusted to work very autonomously. Zero micro-management, as that goes against our culture. • The opportunity to take ownership of a critical function within a growing mission-driven organization and have a meaningful impact on how we operate. • A culture that values transparency, empathy, trust, humility, diversity, collaboration, and recognition. • We have an open-door policy, and value reciprocal feedback. You'll always know where you stand, and always have the ability to have your voice heard, simply by reaching out. • A pretty flat hierarchical structure, where titles are not emphasized, and all contributions are valued. • Competitive salary with growth potential • Supportive onboarding and training, tailored to your strengths, interests, and career ambitions. • The ability to be part of our formation! We're still growing, changing, and improving. Anyone who is part of our team now is able to meaningfully contribute towards our culture, and processes. We're open to all suggestions, and take them seriously! • 📝 What Our Hiring Process Entails: • We take hiring seriously, and want to bring on candidates who will contribute positively towards our culture just as much as they will succeed in their roles. • Also, we don't only want to have good outcomes from you. We also want you to feel happy and fulfilled in your position. That means we have a structured process to determine best fit. Our hiring process is as follows: • Candidates apply via Greenhouse, and include as much information as is possible and comfortable. • Various OET team members will shortlist candidates in our ATS. • Certain shortlisted candidates will be contacted to arrange a screening call. • Screening calls are conducted, and feature a max. 30 minute chat with our People Team. • Certain candidates will go through to a first-round interview, of max. 1 hour, with our People Team. This interview will screen for a combination of competency and culture fit. • Finalists will go through to a second-round interview, of max. 1 hour, with the OETers with whom they'll work most closely. • Bonus round - there may be a short written assignment, depending on the role. • The chosen candidate will be provided with an offer letter, and opportunity to ask any questions. • Onboarding with our People Team begins. • Your start date arrives! • ➡️ How to Apply: • If you're excited to take ownership of company-wide operations and help build the systems, processes, and governance that enable OET to scale effectively, we'd love to hear from you! Please submit an application via Greenhouse (our ATS). All applications are reviewed there. If you have any questions about OET or the role, we'd be happy to answer them should we invite you to take part in a screening call or interview.
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