Taktile - Lead Solutions Engineer
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Requirements
• Live for Customer Value: You have at least 4-6 years of experience working within Enterprise/"high touch" Solution Engineering, as a technical Customer Success Manager/Engineer in a B2B SaaS company or as (Technical) Senior Consultant. • Technical expertise: You have a general understanding of REST APIs (design, integration, authentication) • You have experience building, tuning, or deploying ML models (e.g., scikit-learn, XGBoost, PyTorch, TensorFlow) in production settings • Experience with AI use cases in financial services (e.g. fraud detection, credit scoring, underwriting) is a strong plus. • You are comfortable explaining how a model works to both a technical stakeholder such as a CTO and domain experts such as Credit Risk Managers • You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.). • You have experience operating in a technical leadership role—whether by owning strategic accounts, mentoring junior team members, or shaping solution strategy at scale in a high-growth environment.
Responsibilities
• You define and translate customers' strategic priorities and problem statements into scalable, high-impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion and renewal. • You own the end-to-end design and execution of high-stakes proof-of-value projects - bringing together customer data, ML/AI models, and Taktile’s platform to demonstrate long-term strategic ROI. You build technical prototypes and demos leveraging the Taktile platform that simulate production-grade integrations and workflows. • You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform. • You lead proof-of-value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C-level executives. • You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real-world problems. You understand people and technology, and are proficient and diligent in writing and testing Python code and are committed to providing an excellent experience and fast time to value to Taktile’s customers. • You proactively influence Taktile’s product roadmap by translating deep customer insights into scalable product solutions, advocating for long-term platform evolution and identifying untapped opportunities. • You will create re-usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function. • You lead the discovery for new use cases and implement them on the platform to assess product-solution fit. You provide feedback to our product team and share results of your discovery with go-to-market functions. • You help scale the impact of the Solutions function by creating reusable collateral, establishing solution patterns, and mentoring others on customer engagement and technical strategy.
Benefits
• Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here • Make an impact and meaningfully shape an early-stage company • Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo • Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe. • Receive a top-of-market equity and cash compensation package • Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes. • Use the equipment of your choice including meaningful home office set-up. • We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply • We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears
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