360learning - Technical Consultant
Requirements
• Knowledge of SaaS platforms, cloud-based solutions, and web technologies • Experience scoping projects, designing technical solutions, and delivering on projects • Excellent problem-solving skills and ability to troubleshoot complex technical issues • Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders. • Organized,structured, rational, analytical, able to manage priorities across multiple customer implementations, • Solution-oriented, client-first mindset in everything you do • Enthusiasm for our culture explained here • Ability to work independently and as part of a team in a fast-paced, deadline-driven environment • Strong organizational skills and attention to detail • Experience with project management methodologies such as Agile or Scrum is a plus • Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L
Responsibilities
• Become a Trello expert through our onboarding process • Understand our product offering through training • Master our platform and be able to support clients on basics requests through ticketing • Master our integration possibilities (Workato, data lake, flat files, APIs) • Work with clients to understand their technical requirements and scope projects accordingly • Collaborate with our sales and development teams to design and implement solutions that meet client requirements • Ensure successful delivery of projects on time and within budget • Provide technical expertise and support to clients throughout the project lifecycle • Continuously learn about new technologies and stay up-to-date with industry trends • Develop and maintain technical documentation and project plans • Participate in client-facing meetings and presentations • Develop repeatable and scalable processes to improve project quality and delivery • Be able to support the team on difficult integrations & troubleshooting issues • Contribute to our knowledge base to share best practices and lessons learned • Work with our partner ecosystem to strengthen the services proposed to our clients • Deliver platform audits to clients • Create and propose new services to our Professional Service catalog • Present our value proposition to prospects or other SaaS companies and 3rd party developers to encourage them to integrate with our platform • ## The Skill Set • Bachelor's degree in Computer Science or a related field • 8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders; customer facing background preferred (Sales Engineer, Technical Presales, Solution Architect, Technical consultant, Technical Project Manager, Technical Account Manager, Business Analyst) • Excellent understanding of APIs and REST integrations
Benefits
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈 • Benefits/Perks: Comprehensive health insurance starting your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚 • Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠 • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆 • ## Interview process • Call with the Talent Acquisition Manager • Discovery Interview with your future coach • Case study with the team and the coach • Interview with a Global Leader • References & Offer! • Get ready using our Knowledge Base: https://bit.ly/42H1ggC
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT