Baringa - Manager, Water

• Experience working in customer value, debt, billing, revenue assurance or affordability , within water retail  operations, with a solid understanding of the underlying processes, common issues and levers. • You’ve supported or delivered billing or revenue improvement initiatives, such as identifying revenue leakage, improving collections performance, or strengthening controls and governance. • Experience using data and analysis to diagnose problems, build insight, and support clear recommendations and decisions. • You’ve delivered process improvement or operating model work in customer or revenue-focused functions, with an emphasis on practical, implementable change. • You will have worked with a range of stakeholders across operations, finance, digital and data teams, and can communicate confidently at different levels of an organisation. • You’ve produced clear, structured client-facing outputs, including analysis, slides or written recommendations, with strong attention to quality and narrative. • You’ve contributed to, or led parts of, customer or operational transformation programmes, with exposure to planning, governance, risk management and delivery tracking. • Experience working alongside billing, customer relationship management or collections system change, and understand how systems and operations interact. • You’ve contributed to proposals, pitches or internal proposition development, helping articulate client problems, solution approaches and value. • You will have experience developing others through informal coaching, review or line management (expected at Manager and Senior Manager level). • What a career at Baringa will give you • Putting People First. • Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: • Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. • Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. • Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. • Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. • Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. • Diversity and Inclusion